Why am I being asked to purchase postage?

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There are a couple of reasons why you may be asked to purchase postage. If you are concerned about this happening and halting your shipping process, we recommend looking at how you can set up automatic refills on your account. Learn how to set up automatic postage refills.

You do not have enough postage in your USPS postage account.

In order to purchase USPS postage, you will need to maintain a postage balance in your account. Learn more.

You have the exact amount of postage you need for your current purchase. 

Your postage account does not permit a zero dollar balance on an active account. If you have just enough postage to cover the label purchase but you're still receiving the notification, you'll need to add postage to continue. We typically recommend leaving even just a few dollars in your account so you don't run into this situation. Learn more.


Related articles:

How to: View my postage balance
What rates does ShippingEasy offer on USPS shipments?
FAQs: ACH Billing

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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