Can I turn off Shopify shipment confirmation e-mails?

Created:   |   Updated:

There is no way to disable Shopify shipping confirmation e-mails. If you also have e-mail notifications enabled in ShippingEasy, your customer will receive two shipment notifications. We have two great solutions:

Customize your ShippingEasy confirmation emails:

If you would like to continue to send the e-mail from ShippingEasy, you may want to change the text on the Shopify e-mail so it doesn't feel like a duplicate. For example: "Thank you for your order..." 

Learn more about customizing your notification emails.

Turn off shipment confirmation emails in ShippingEasy:

If you would like to only send the e-mail from Shopify, you can turn off the notification in ShippingEasy.

Learn more about disabling notification emails.


Related articles:

Why aren't my customers receiving confirmation emails when I create labels?
How to: Start or stop getting copies of my customers' confirmation emails
How to use ShippingEasy with Shopify
How to: Select which order statuses sync from Shopify into ShippingEasy
What product details for my Shopify orders are displayed on my packing slips?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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