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Why don't my eBay order number's match?

Created:   |   Updated:

As eBay doesn't have order numbers officially assigned to orders, ShippingEasy uses eBay's record number. We have found that using the record number works best for ShippingEasy customers.
 
There are a few types of records numbers used that vary depending on the type of sale: auction item vs. Buy It Now. 
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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