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How to: Change the primary user information on my account

Created:   |   Updated:

Making updates or changes to the primary user of your ShippingEasy account is simple. To do so, log in as the primary account owner using the current information.

  1. Go to the My Profile link located at the top right of the page of your ShippingEasy account.
    sarah_My_Profile_link.png
  2. Update the information.
    profile.PNG
  3. Select Save

If the email is already being used by a secondary user and they want to become the primary owner, the account owner will have to apply a dummy email to the secondary user in order for it to be available to apply to the primary account.

For example:
Ted (ted@website.com) wants Wanda (wanda@website.com) to be the primary account owner. Ted is currently the primary account owner and Wanda is currently a secondary user.

To make a secondary user's email the account owners email:

  1. The user needs to log into the (current) primary account owner's account (ted@website.com)
  2. Navigate to SETTINGS> USERS
    settings_user_accounts.PNG
  3. Update the secondary user's email to a dummy email address ( wanda1@website.com)
    wanda_email.PNG
  4. Update the primary account owner's email under My Profile (to wanda@website.com)
    wanda_profile.PNG
  5. Change or archive the secondary user by going to SETTINGS> USERS and selecting the 'x' to the right of the secondary users name.
    archived_user.PNG

Related articles: 

How do I edit a user in my account?
How do I delete a user from my account?
How can I assign a default Ship From address to a specific user?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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