Troubleshoot: Distorted logo on packing slips

Created:   |   Updated:

ShippingEasy's Brand package feature, which is included on all our paid plans or a la carte for our FREE Starter plans, is a great way boost your company's visibility across all shipping materials. 

However, that can become a bit of a problem if your logo appears distorted on your packing slips!

This may be due to the sizing. Review the table below of the recommended logo sizes for each packing slip and then follow these steps to make sure your image lines up! 

Packing Slip Format Orientation Max Width Max Height
4" x 6" Portrait
(combo label & packing slip)
260 px 90 px
Landscape 194 px 67 px
8.5" x 11"  Portrait 270 px 100 px
Landscape 270 px 100 px
Related article:

Why is my logo missing from my packing slips or emails?
How to: Design a custom Packing Slip Template
How to: Specify the size of a logo on shipment notification emails
How to: Design a custom Email Template

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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