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How to use ShippingEasy with Etsy

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Etsy offers a great platform for selling your products which ShippingEasy supports, making it easy to receive orders and ship them to your customers.

How does ShippingEasy work with Etsy?

ShippingEasy will automatically sync and bring orders from the your Etsy store and load them into ShippingEasy on the ORDERS page. Then after you purchase shipping labels, ShippingEasy will automatically update the orders with the shipment and tracking information in your Etsy store.

How often are my Etsy orders synced into ShippingEasy?

By default, Etsy orders sync with ShippingEasy hourly. You may choose to disable this and sync manually at your convenience. Learn more.

Which order number is displayed in ShippingEasy?

The receipt number from Etsy is displayed as the order number in ShippingEasy.

Are all orders sent from my Etsy account to ShippingEasy?

Only orders in Awaiting Payment and Awaiting Shipment status are sent to ShippingEasy.

What orders will sync from Etsy to ShippingEasy?

When bringing in an order, the following is checked:

  • Was Paid - Y/N?
  • Was Shipped - Y/N?

Only unshipped Etsy orders will sync into ShippingEasy.

How do I pull existing Etsy orders into my ShippingEasy account?

If you would like to sync your orders before the automatic hourly download, click the Sync with Store link on the ORDERS page and existing orders with the appropriate status will pull into ShippingEasy.

NOTE: after initially integrating your store, only orders from the past 14 days will sync. Learn more.

Are product SKUs displayed in ShippingEasy?

Yes. 

Do you sync product weights from orders in Etsy?

Yes, ShippingEasy does support product weights in Etsy.

If I cancel an order in Etsy, will it automatically be cancelled in ShippingEasy?

No. ShippingEasy syncs orders in a read-only format, so once an order has synced, ShippingEasy will not be able to update the order based on changes that occur within your store.

Why are my orders not downloading from Etsy?

There are a few reasons that an order may fail to download:

  • The order has already been shipped and has a "shipped" status.
  • The order is older than 14 days old. Learn more

How are order status values mapped from Etsy to ShippingEasy?

Awaiting Payment in Etsy shows as Awaiting Payment in ShippingEasy.

Awaiting Shipment in Etsy show as Awaiting Fulfillment in ShippingEasy.

What information is sent back from ShippingEasy to Etsy?

When Etsy updates to the store it marks the order as shipped and provides Etsy with the ship date, carrier name, and tracking number.

Are product options displayed in ShippingEasy?

Yes, as long as Display Product Options is selected in the store settings within ShippingEasy. Learn more.

Are customers' requested services displayed in ShippingEasy?

Yes. When a buyer specifies a requested service, that information will be synced with the Etsy order. This information can be used in many ways:

If I combine two orders in ShippingEasy, do both orders get updated in Etsy?

No, this would need to be done manually. 

NOTE: if you combine orders in ShippingEasy, you may need to refund the extra shipping charges to your customer.

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Etsy?

No, there is no concept of partial shipments with Etsy. There is no option to purchase multiple items and send them to multiple recipients. Each overall order has a single recipient and should be shipped in full.

NOTE: if you split orders in ShippingEasy, you may need to manually update the shipment information to Etsy.

Will ShippingEasy send email notifications to my Etsy customers when their orders ship?

Etsy sends email notifications to your customers and there is not currently a way to turn this off, so we recommend turning off the email notifications sent from ShippingEasy. Learn more

Do you sync order notes from Etsy?

Yes, any optional order notes that a buyer adds to an Etsy order during the checkout process (referred to as "message from buyer") will be transferred and displayed in ShippingEasy.

What kind of security is required to integrate my store?

Integration with Etsy is via oAuth. You will be directed to Etsy to login and accept the 3rd party API agreement.


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