How to: Process returns for Amazon shipments

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Amazon does not allow ShippingEasy to directly email Amazon customers. Rather, Amazon requires merchants to upload return labels to their system. Then Amazon will email the label to your customer.

NOTE: Copies of your Amazon return labels are also sent to the email address listed in your Amazon store settings, within ShippingEasy. The PDF return label is for your records, but can be forwarded to the customer if necessary.

To email a return label to an Amazon buyer:

  1. First, create a prepaid return label for the Amazon order. Learn more.
  2. From the SHIPMENTS tab, navigate to SHIPMENT HISTORY.
  3. On the SHIPMENT HISTORY page, find the return label. Learn more.
  4. On the right of the shipment line, locate the gray Reprint button and expand the V action menu.
  5. Select Label Image.
  6. A new tab will open with the label image. Right click the image and select Save image.
  7. Once saved to your computer, you can upload the label to Amazon. Amazon will then send the label to your customer. Learn how to upload the return label to your Amazon store

NOTE: Files uploaded to Amazon for return mailing labels must meet the following requirements:

  • Not larger than 2 mb in size
  • A supported file type (.jpg, .bmp, .gif, .tif)
  • Must have the return address in plain-text


Related articles:

How to use Amazon with ShippingEasy
How to: Create a return label
How to: Return an order that was drop shipped or not in my Shipment History
Can I send a return shipment via USPS Priority Mail Express?
Can I create a return label for an International shipment?


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