Why doesn't the "Sync" button work?

Created:   |   Updated:

Certain store platforms are not affected by clicking the manual Sync option in ShippingEasy. This is because orders are pushed through to ShippingEasy instead of the app pulling them in. The following platforms push orders through to ShippingEasy, so the orders should appear instantaneously after being placed:
  • Navigator Business Systems
  • Eleventh Ave
  • OneSaaS
  • OpenCart
  • PrestaShop
  • SynCommerce
  • WooCommerce (Legacy)
  • X-Cart


Related articles:

How can I disable Automatic Order Downloads?
How often do you refresh/download orders from my store?
How to use ShippingEasy with OneSaas
How to use ShippingEasy with OpenCart
How to use ShippingEasy with PrestaShop
How to use ShippingEasy with WooCommerce
How to use ShippingEasy with X-Cart
How to use ShippingEasy with Eleventh Avenue


If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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