USPS Pickup Requests | FAQs

How do I schedule a pickup from USPS?

Learn how to schedule a pickup using our guide.

Which address does USPS pick up from when I request a pickup?

When requesting a pickup from USPS, your local USPS driver will pick up from the "Ship From" address on the label.

USPS is not able to pick up from a PO Box. Scheduled pickups must be from a physical location.

What if we have multiple pickup addresses and different "Ship From" addresses on each label?

There may be scenarios where you have different pickup addresses such as multiple warehouses. In these cases, you will need to request pick up on a per-label basis.

For example: If you want a pickup at 1234 Cherrywood Drive, but the label has a "Ship From" address of 4321 Maple Drive, the post office will try to pick up from 4321 Maple Drive.

If I request a pickup on Stamps.com, where will USPS pick up from?

USPS will pick up from the Physical location Address. You can change this by going to My Account in the top right, then Ship From Addresses on the left. 

Can I edit a scheduled pickup made within ShippingEasy like I would if I requested it on USPS.com?

While you cannot edit pickups within ShippingEasy, you can from USPS.com.

When is the deadline to edit a pickup?

Any edits/cancellations have a deadline of 2:00 A.M. CST. If you try to edit it after that time, you will get an error. If you miss the cutoff, USPS recommends leaving notification at the location you indicated originally, that provides details on the edit or cancellation.

How do I find my confirmation number and verify that I have requested a pickup in ShippingEasy?

On the SHIPMENT HISTORY page, any orders that requested a pickup will have a box underneath the tracking number:

Hover over the box to view the pickup schedule information

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