Important Information, if Cancelling a Label on a USPS SCAN Form:
If you have created a label that has been included on a USPS SCAN Form, it can be cancelled as long as the package has not moved past "Accepted" in the tracking details.
You are able to cancel a label from the SHIPMENT HISTORY page in ShippingEasy or directly in Stamps.com.
To cancel a label via Stamps
- Go to www.Stamps.com and log in with your Stamps account credentials. Find out how to locate your Stamps account information in ShippingEasy.
- Select the History tab.
- Select the order to be refunded.
- Click the Refund icon.
- The Certify Refund Request window will open. Click Submit.
- Click Done.
Your Refund Request has been electronically submitted to the USPS. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account. Please note that Refund Requests must be made within 28 days of the print date.