Where can I find the ConnectEasy identifier and passphrase?

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The ConnectEasy identifier and passphrase are located on the CONNECTEASY page within the ShippingEasy app. To locate those, follow these steps:

  1. Click on the SETTINGS tab from anywhere in the ShippingEasy app.

  2. Then select CONNECTEASY under the HARDWARE & DEVICES section.

  3. You will see the ConnectEasy identifier and passphrase listed there, which are required during installation and when logging back into the ConnectEasy application.

    Note: If you receive an error regarding either the ConnectEasy Identifier or PassPhrase, try copying the credentials from ShippingEasy, and pasting into a document on your computer. Then copy from the document and paste into the ConnectEasy sign-in window. For additional suggestions, see our ConnectEasy troubleshooting guide.

Learn more about the ConnectEasy installation for:

Related articles:

What is ConnectEasy?
Frequently Asked Questions about printing with ConnectEasy

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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