The ConnectEasy identifier and passphrase are located on the CONNECTEASY page within the ShippingEasy app. To locate those, follow these steps:
- Click on the SETTINGS tab from anywhere in the ShippingEasy app.
- Then select CONNECTEASY under the HARDWARE & DEVICES section.
- You will see the ConnectEasy identifier and passphrase listed there, which are required during installation and when logging back into the ConnectEasy application.
Note: If you receive an error regarding either the ConnectEasy Identifier or PassPhrase, try copying the credentials from ShippingEasy, and pasting into a document on your computer. Then copy from the document and paste into the ConnectEasy sign-in window. For additional suggestions, see our ConnectEasy troubleshooting guide.
Learn more about the ConnectEasy installation for: