Follow

What am I billed for in ShippingEasy?

Created:   |   Updated:

When using ShippingEasy, you will find that you receive invoices from both ShippingEasy and your shipping providers, such as USPS, UPS, and FedEx.  Here, we've provided a breakdown of how you are billed. 

ShippingEasy subscription

You are invoiced monthly for your ShippingEasy subscription. Costs associated with your ShippingEasy subscription include the charge (plus applicable taxes, if any) for your plan and add-ons, such as:
  • Additional users
  • Inventory Management
  • Customer Marketing
  • Brand package
  • ConnectEasy access

Separate Invoices

There are actions that will result in receiving an invoice separate from your monthly subscription invoice. Those are:

  • Email Bundles
  • Seller Fulfilled Prime label purchases
  • One-Time charges
You can view and update your subscription by going to SETTINGS >> SUBSCRIPTION & BILLING. We have more information in our Knowledge Base:

Insurance

We provide the option to purchase additional shipment insurance through our partner, Shipsurance. These are invoiced every 72 hours. We have more information in our Knowledge Base:

Shipping providers

Your postage purchases are billed separately by each carrier. USPS invoices postage purchases each time you add to your postage balance.  We have more information in our Knowledge Base: FedEx will invoice you directly for the labels you use. UPS will invoice you directly for the labels you print. To receive information on billing for UPS and FedEx, you will need to contact each carrier directly.

 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing