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When are my shipment confirmation emails sent?

Created:   |   Updated:

Shipment confirmation emails provide your customers with easy access to the tracking number and delivery status of their order, vital to reinforcing your stores credibility and professionalism. 

TIP: Delivery Confirmation emails can be configured to automatically notify you and your customers that their order has been delivered. Learn more.

The timing of the shipment confirmation emails depends on whether or not you have post dated the labels.

When labels are purchased on the Ship date:

The shipment confirmation email is sent as soon as a label gets printed.

Click Print Now on the READY TO SHIP page or select the green Print button on the READY TO PRINT page.

When labels are post dated with a future Ship date:

The shipment confirmation email will be sent on the shipment date.  The hour & minute are determined by the hour & minute of the day you printed your label.

For example: if you print a label on Monday at 5:02 pm and post date it to ship on Tuesday, we'll send the confirmation on Tuesday at 5:02 pm.

 


Related articles:

How do I send shipping notification email to my customers?
How can I customize emails that are sent to my customers?
Why aren't my customers receiving confirmation emails when I create labels?
When selecting a USPS service for a shipment, how can I select a ship date in advance?
Can I advance a ship date for UPS or FedEx shipments?
How can I schedule a USPS pickup for my packages?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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