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Do I have the latest version of ConnectEasy?

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We're always looking for ways to improve the ShippingEasy app - and ConnectEasy is no exception! With each update we make, a new version of ConnectEasy is born. Don't worry, we make it easy to find which version of ConnectEasy you're using!  

The latest version of ConnectEasy is v4.18.4 for Windows and v4.18.4 for Mac. 

IMPORTANT: only ConnectEasy versions 4.0 and higher are supported. 

If you're not using the latest version, you'll want to take a few minutes to update ConnectEasy to make sure you're taking advantage of the latest features and fixes. If attempting to download an earlier version causes an error, re-download ConnectEasy from the app. Find our installation guides via the links below:

How to: Check for which version of ConnectEasy has been installed on your computer

  1. Open ConnectEasy from the taskbar in Windows or the menu bar on Macs.
  2. Click on the About tab. 
  3. The downloaded version of the app is displayed in the bottom left corner.
    NOTE: if you do not see an interface like that shown in the picture below, you have a version earlier than the 4.x.x series. Earlier versions are not supported.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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