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How to: Manage orders with multiple recipients

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Yes! If you've received an order destined for multiple recipients, you can split the order. The order will show up on ShippingEasy as an order with multiple recipients, which you will be required to split. You'll notice the order will have a red triangle with an exclamation point denoting this action is required.

 ORDERS_-_order_with_orange_triangle.png

 

First, expand the order by clicking on the blue 'Multiple Items' link under the 'Item Name' column. You'll see the order expand and itemize. To split the order, select the orders going to the same recipient. Be sure to only select the orders going to the same recipient before selecting the 'Split Orders' button.

 

ORDERS_-_order_with_orange_triangle_being_split.png

 

You'll continue the process for the remaining items in the order and they will split accordingly into separate orders. From there, you can process each order individually.

To learn more, check out our overview of the orders page.

 
If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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