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How to: Delete an order

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Deleting an order from the ORDERS page is easy - but it is a permanent action - so make sure that you use this tool carefully!

Alert: deleting an order clears all selected orders from the ORDERS PAGE. However, this action does not send any information back to your store. Instead it removes the order from your workspace and is mostly used to eliminate old orders that inadvertently downloaded. If you prefer to send information back to your store, you can mark your order as shipped. Learn more.

To delete an order:

  1. Locate the order on the ORDERS page and check the box next to the order.
    Orders_menu_and_Order_checkbox_highlighted_smaller.png

  2. Click the grey More button and select Clear Orders.
    clear_orders_highlighted_shorter.png

  3. Review your selection and confirm that you would like to proceed. Remember - this action cannot be undone! 

Related articles:

How to: Clear the filter selections on the ORDERS page
Can I combine multiple orders going to the same address?
Can I split an order?
How to: Delete order line items on the ORDERS page
How to: Edit order line items on the ORDERS page
How to: Edit order notes on the ORDERS page

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