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Do I need a phone number on every FedEx shipment?

Created:   |   Updated:

FedEx requires that a phone number accompany every shipment. This is to assist the FedEx carrier if there is a delivery problem.

ShippingEasy will automatically map the phone number provided by your customer during check out.

Should your customer omit their phone number, we will automatically fill the phone number saved with the "Ship From" address. The "Ship From" address is mapped from your STORE ADDRESSES settings.

If there is neither a customer phone number, nor a shipper phone number saved to the STORE ADDRESSES, then the phone number saved in your ACCOUNT DETAILS will be used.

In the instance that a phone number cannot be found, an error will be displayed on the READY TO SHIP page. You will need to manually provide a phone number for the order. Furthermore, we recommend updating your settings by going to SETTINGS >> STORE ADDRESSES. Then add a valid phone number to each address.

 


Related articles:

How to: Update the Ship From address assigned to my store
How to: Edit an address on the READY TO SHIP page
What are the character limits for FedEx labels?
How do I contact FedEx?
How to: Bill my FedEx shipments to a third party account

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

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Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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