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Am I required to enter UPS invoice information when integrating with ShippingEasy?

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When integrating your existing UPS account with ShippingEasy, if you have an invoice on file with UPS from the past 45 days you will be required to gather and enter the data during integration. Find out how to access your invoice information here.

If you do not have an invoice from the past 45 days, then attempt to move through registration without entering this information. If you successfully integrate, then no invoice information was required. If UPS returns an error message "Invoice number is required", then you will need to contact UPS to source the invoice information required in order to integrate. UPS can be contacted at 1-800-742-5877.

NOTE: Do not try more than 3 times to integrate with ShippingEasy if you continue to encounter error messages. UPS has strict security policies where after 3 failed attempts, your UPS account will be locked out for a 24hr period.

If you have a brand new UPS account and do not yet have an invoice, it is likely you will need to put through a test shipment via your UPS.com profile in order to receive an invoice. Once the invoice is received, you can integrate with ShippingEasy and then proceed to void the test shipment.

 

 

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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