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What does the UPS error message “the shippers shipper number cannot be used for this shipment” mean?

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The error “the shippers shipper number cannot be used for this shipment” typically means the UPS account has been suspended - usually due to billing details expiring.  

Please contact UPS at 1-800-742-5877 and work with them to reactivate the shipper account.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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