What does the UPS error message “the shippers shipper number cannot be used for this shipment” mean?

The error "the shippers shipper number cannot be used for this shipment" typically means the UPS or UPS One Balance account has been suspended - usually due to billing details expiring.

For UPS accounts, contact UPS at 1-800-742-5877 and work with them to reactivate the account.

UPS One Balance accounts can email our Customer Service team for assistance reconnecting the account.

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