If you are having trouble with the connectivity of your USB scale with ShippingEasy, follows these steps to verify your scale is working:
Navigate to Settings >> Hardware & Devices >> SCALES. Place an item on your scale and clicking the “Get Weight” button. The reading on the scale should match the weight that appears in the field.
If the weight isn't reading:
1. Unplug your scale from your computer and then reconnect it.
2. You may need to try unplugging the scale, restarting your computer and then plugging it in again.
If you have problems that require extra assistance, feel free to reach out to our Customer Success team.
- Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.
- Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.