If you are having trouble with the connectivity of your USB scale with ShippingEasy, follows these steps to verify your scale is working:
Navigate to Settings >> Hardware & Devices >> SCALES. Place an item on your scale and clicking the “Get Weight” button. The reading on the scale should match the weight that appears in the field.
If the weight isnt reading:
1. Unplug your scale from your computer and then reconnect it.
2. You may need to try unplugging the scale, restarting your computer and then plugging it in again.
If you still continue to experience issues, please contact ShippingEasy support. We have links to email, chat, and phone support teams on the right hand side blue navigation menu for logged in accounts..
Read our specific troubleshooting guide for: