IMPORTANT: this document troubleshoots a feature that is no longer available in ShippingEasy. The Java Applet integration method for printers and scales has been replaced with ConnectEasy. Learn more about ConnectEasy.
In order for ShippingEasy to connect with the USB scale plugged into your computer, we need to read two values on the scale, a Vendor ID (VID) and a Product ID (PID) and save these into your ShippingEasy USB scale settings area.
You are able to find these values during the USB scale integration process but if you missed this step, no problem - here is another way to source these codes!
For Windows 7 users
- Go to the "Start" Menu
- Select "Devices and Printers"
- Double-click your USB Scale
- Select the "Hardware" Tab
- Select "Properties"
- Select the "Details" Tab
- From the "Device description" Menu select "Hardware Ids"
- Copy the numbers next to "VID_" and "PID_" (in this case, 1466 and 6A76)
- Paste the "VID" and "PID" into the following fields. To get to this box, go to your ShippingEasy account and then "Settings" >> "Hardware & Devices" >>> "USB Scale".
For Windows 8 users
- Begin at the "Start" menu. Windows 8 has a few options for getting here. You can press the
on your keyboard or simply scroll your mouse to the right of your desktop. Once you scroll your mouse to the right of the screen, the following will appear. Click the search icon, highlighted with the red rectangle below.
- The following screen will appear. Type "Devices and Printers". You'll need to click "Settings" and then "Devices and Printers", both of which are outlined in red below.
- Double-click your USB Scale
- Select the "Hardware" Tab
- Select "Properties"
- Select the "Details" Tab
- From the "Device description" Menu select "Hardware Ids"
- Copy the numbers next to "VID_" and "PID_" (in this case, 0922 and 8004)
- Paste the "VID" and "PID" into the following fields. To get to this box, go to your ShippingEasy account and then "Settings" >> "Hardware & Devices" >>> "USB Scale".
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