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How to: Save my shipping labels settings

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We've made label options a cinch with ShippingEasy - just set it and forget it! Once you've selected your preferences, you'll never have to make a change again, unless your label/paper type or printer changes down the road. 

TIP: set your label settings BEFORE you print shipping labels. Labels already purchased, cannot be changed without canceling them. Learn more.

To navigate to your shipping labels settings:

  1. Navigate to the SETTINGS tab from anywhere in your account.



  2. Select LABELS from under LABEL SIZES & PRINTING OPTIONS.

    labels highlighted.PNG

 

Understanding your label options:

The LABELS settings page has three sections:

  • Print My Labels by: determines the sequence in which your labels print.
  • Domestic Label Output Format: the paper size and format to which your domestic labels print.
  • International Label Output Format: the paper size and format to which your international labels print.

Expand the following sections for details on setting up each section.

Print My Labels by (sequence)

The Print My Labels by setting determines the order in which labels and packing slips print.

NOTE: the Print My Labels by selection can only be changed by the Account Owner. Learn more about user permissions.

There are several options to choose from:

  • Order number sequence: labels and packing slips will print in alphanumeric order, from the highest to lowest (Z to A, 9-0). Examples: 6659 is sorted before 100554. SE117 is sorted before AB42222.
  • Order selection sequence: labels and packing slips will print in the order they are selected and sent from the ORDERS page to the READY TO SHIP page. 
  • Item SKU (A-Z) Sequence: labels and packing slips will print in the order of the Item SKUs, sorted alphanumerically from A to Z, 0-9. 
  • Item Description (A-Z) Sequence: labels and packing slips will print in the order of the Item Descriptions, sorted alphabetically from A to Z.
To set up your account's label and packing slip print sequence:
  1. Expand the Print My Labels by menu and select the sequence option you prefer.

    Print_My_Labels_by.png

  2. Scroll to the bottom of the page and select the blue Save button.

Domestic Label Output Format

The "Domestic Label Output Format" setting determines the label size and format used for your domestic shipping labels.

NOTE: this setting is User specific. Each User login sets their domestic label format independent of other Users on the same account. Learn more about setting up hardware on multiple work stations.

Multiple formats are available for each domestic label size. However, some sizes may only be used for specific carriers:

  • 4" x 6": supported by all carriers
  • 4" x 5": only supported for USPS domestic labels
  • 4" x 8": only supported for USPS domestic labels
To set up your login's domestic label output format:
  1. From the Default label size option menu, select the label size that matches your labels, or fits your paper, as well as the carrier(s) that you will ship through.



  2. Once label size has been selected, several supported format options will be displayed. Each option is represented with an image, a description, and a listed of suggested formatted paper types. Learn more about the available label formats.

  3. Test how any format will print to your printer by selecting Test Print Settings.


  4. Click on an image to select the label format. The labels that you've selected will be highlighted with a blue background.



  5. Selecting the image will automatically update your label preferences. This is noted with a blue dialog box that appears at the top of the screen: "Label settings updated."

    label settings updated.png

  6. If you are shipping via USPS, there are additional options to customize your domestic labels. These are listed in the "Domestic USPS Labels Option" section. Each of these label options will update the order information displayed on your shipping label:
    • Order Number (default)
    • List Order Items (SKU)
    • List Order Items (Description)
    • Carrier Note

    Learn more about customizing USPS labels.

    Any changes made to the"Domestic USPS Labels Option" section will need to be saved. Scroll down to the bottom of the page and click the blue Save button.

The domestic label format for your User login has now been updated!

International Label Output Format

The "International Label Output Format" setting determines the label format used for your international shipping labels.

NOTE: this setting is User specific. Each User login sets their international label format independent of other Users on the same account. Learn more about setting up hardware on multiple work stations.

International labels are only supported in 4" x 6".

To set up your login's international label output format:
  1. Several supported format options are displayed. Each option is represented with an image, a description, and a listed of suggested formatted paper types. Learn more about the available label formats.

  2. Test how any format will print to your printer by selecting Test Print Settings.


  3. Click on an image to select the label format. The labels that you've selected will be highlighted with a blue background.

    International_label_format.png

  4. Selecting the image will automatically update your label preferences. This is noted with a blue dialog box that appears at the top of the screen: "Label settings updated."

    label settings updated.png

The international label format for your User login has now been updated!


Comments

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  • Avatar
    Bill Dayton

    my labels are printing on 4x6 but the end result is the size of a postage stamp on a 4x6 label????

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Bill - Thanks for posting this! I wanted to share a link to our response in the Community forum: https://support.shippingeasy.com/hc/communities/public/questions/201625629

  • Avatar
    Louis

    FOR MAC OX USERS:

    Finally figured this out. It is very important that the knowledge base reflect the fact that you are UNABLE to reprint labels on the Dymo 4XL (at least with MAC OS). The initial printing of the labels works perfect, but if you have to reprint, you best cancel the label, and re-enter it. READ ON...

    The original label will be generated in portrait, allowing your printed label to print perfectly. This is true for both USPS and FedEx (not sure about any of the others). If the need for any reprint arrises - FORGET ABOUT IT, any and all reprinted labels will be generated in LANDSCAPE instead of portrait, and therefore can't be printed correctly. If you try doing so, you will get half the label. From what I can see, there is absolutely no way to change the orientation of a label that is to be reprinted from Landscape to Portrait.

    I also had to set up under printer selection the use of .pdf instead of direct print through connect easy. In order for me to use my Dymo 4XL I must have the labels generated on my browser in .pdf, then print them using the print command of my browser (Safari). I also had to set up the printer out put settings to 4 x 6. On my computer I was able to save the proper 4 x 6 format as the default paper size.

    At this point, I do not think that Connect Easy is the way to go if you are using a Mac OS. Everything is working now, and after almost a complete roll of labels, I am done experimenting.

  • Avatar
    Rachael O. [ShippingEasy]

    Hi there,

    Thanks so much for this feedback. We are not aware of this being an issue as we have not heard this from other shippers, and would like to assist you in resolving the matter. This does sound like a setting issue, so it may be best for you to reach out to us via phone so that we can take a look and possibly do a screen share.

    Are you noticing this occurring with domestic labels only? I see that you currently have your International labels set to 8.5 x 11 and your domestic labels set to 4 x 6, so I just wanted to be sure. Please note that PDFs use completely different settings than ConnectEasy. PDFs use browser information, PDF reader information, computer information, etc. and use that to apply any changes to your prints while the ConnectEasy applet usually just takes the information from your computer itself, combined with the ShippingEasy templates and sometimes browser settings.

    You say that you are done troubleshooting - and I completely understand why! - however, if you are willing to continue to troubleshoot at any time, I have a few things I'd like you to try:

    1. Do you have the most recent driver? I believe for a Mac, the newest version is 8.5.2 (this is especially helpful if you have Yosemite: https://dymo.custhelp.com/app/answers/detail/a_id/101/~/dymo-drivers-and-downloads
    2. I see you mention you are in Safari. Would you be willing to test out Chrome and follow these steps?
      1. In Google Chrome press Command + P and click "Print using system preferences" (this is on the left hand side in the form of a blue link - you may need to scroll).
      2. Click the drop down next to 'Paper Size' then select "Manage custom sizes".
      3. Click the + sign to create a new paper size, you can change the name by double clicking on "untitled". We recommend changing the name to something you will remember, such as "4x6".
      4. Click OK to return to the print dialogue box. This will bring you to the next page where you will click 'Cancel'.
      5. Navigate to System preferences on your Mac.
      6. Set your thermal printer as your default printer.
      7. Set the paper size to the template you have just created by choosing the name you assigned it.
      8. You can now go "Reprint" a label to see if this has resolved the issue for you.
    3. After all of this is said and done, lets try to restart the printer by unplugging it for 60 seconds, then plugging it back in while also restarting the computer. We also need to turn on ConnectEasy.

    NOTE: We will want to create a new label to test with the proper settings (4x6), print it, and then reprint it. The reason being is that any settings changed within ShippingEasy, such as label format, is not retroactive.

    I hope this helps!

  • Avatar
    Bill Dayton

    Shipping easy response is BS. This is almost the same issue I described that is occurring the windows platform too.. Direct printing of a label when you try to "reprint" it doesn't work... If your try to direct print a label from shipping history you get a sideways label that doesn't print correctly on the dymo 4xl printer. Been saying this forever... The I ky way to reprint a label is with the pdf label option only. I've contacted support about this before and get a (oh you're a free user and we can't helping response). Even though your software is buggy.... Sorry if you detect a note of sarcasm and frustration but youndefinstely earned it.

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Bill - I understand that we've had a chance to speak with you about the reprint issues you've been encountering. We're currently working with PrintNode, the team that developed the ConnectEasy software, to identify and correct the bug that is preventing you from reprinting your USPS labels.

    Regarding the support that we offer our accounts, we understand the importance of having someone to reach out to. However, we hope that our customers can understand that customer service has an inherent cost - and if someone is not paying a subscription for our service - then it's not possible to provide the same kind of personalized support as can be provided to a customer that is paying a monthly subscription fee.

    • For our customers that do not pay a monthly subscription, we've built our Community forums as a direct line to our support team. These forums allow all our customers to benefit from the support we provide.
    • For our customers on the Basic plan and above, we're able to provide one-on-one live email, chat, and phone support. There are links provided on the blue navigation bar in app to access these support resources. This allows us to help busier shippers keep their teams moving at the faster pace that the size and scope of their companies demand.
    • For our few customers that have multiple ShippingEasy accounts, we recommend logging into the account with the paid subscription when support issues arise. This allows any emails or chats submitted to be linked with the account that includes one-on-one support.
  • Avatar
    Sean

    I've just setup an account with you to try instead of ShipStation and after an hour on the phone and over 100 labels am experiencing the EXACT same problem with OS X. I've tried it on one Mac running Maverick and another running Yosemite. Both have the latest drivers. I can get it to work with your same panel (after much fussing about) but the printing via the cloud provider "ConnectEasy" gets the labels all sideways and useless. My only difference, is that I can't even get the first label to print correctly.

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Sean - I'm so sorry to hear about this difficulty!

    I'm assuming that you've updated your paper size? And that you've also downloaded this version of the Yosemite driver?

    We've also just released a new version of ConnectEasy. You can download it from the ShippingEasy app by going to SETTINGS >> CONNECTEASY. It contains some specific fixes for Macs and may resolve your problems.

    Here are a couple related ConnectEasy articles that you might find helpful:

    Would you let me know if updating ConnectEasy helps?

  • Avatar
    Therissa heit

    Hi, I need to be able to print two lables per sheet. I saw the instructions on how to do this but because I am signed up through storenvy I cant log into the normal shippingeasy website to follow the instructions...there is no "settings" tab for me. It isn't recognizing any of my passwords to log in because I am signed up through storenvy.

    the tabs I have are- support-community-home-blog. 

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