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FAQs: Printing with ConnectEasy

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How does ConnectEasy help me print?

ConnectEasy provides a direct connection to your computer's printers. Then, you can choose unique printers for each type of document: labels, packing slips, pick lists, and customs forms. By sending print jobs directly to your printer, there is no longer a need to display PDF versions of your labels and documents in another browser tab. Just click the Print Now button and everything prints automatically to the correct printer!

Basic and above subscriptions include access to ConnectEasy. Starter subscribers can add ConnectEasy for a monthly fee. Learn more about ConnectEasy.

How do I install ConnectEasy?

We have OS specific installation guides - click below for your system:

How do I configure ConnectEasy for printing?

For step-by-step instructions, take a look at our setup guide

Do I have to use ConnectEasy?

No. You can opt to print all, some, or none of your documents via ConnectEasy. If you prefer to preview your documents in a PDF, you can assign your carrier labels and document types to PDF:

  1. From anywhere in ShippingEasy, click SETTINGS from the blue navigation menu.
  2. Under the HARDWARE & DEVICES section, select PRINTERS.
  3. Within the "Printer Configuration" grid, choose the necessary carrier labels and document types you want to preview in PDF, using the radio buttons on the right. This will send any selection to a PDF document. 

How do I make sure that ConnectEasy is running and is connected?

When running and connected, the ConnectEasy icon displays in your computer's taskbar or toolbar. Find out how to locate ConnectEasy on your computer.

How do I print directly from the READY TO SHIP screen?

Once you make your carrier selections on the READY TO SHIP page, the "Print Now" button will be enabled. 

ready_to_ship_pay_and_print_button.png

Click Print Now and ConnectEasy will print the label.

If you see that the "Print Later" button, but not the "Print Now" button is enabled, then you will need to review your ConnectEasy settings. More than likely, labels for the selected carrier are configured to open as PDF. Learn more about configuring your settings.

Does this work with batches of labels?

Yes! On the READY TO SHIP screen, the "Print Now" button will directly print a batch of labels. You can also print labels and packing slips together by clicking the "v"  and selecting "Labels & Packing Slips".

RTS4.png

Clicking the 'Labels & Packing Slips' selection on the Print Now button will result in the labels being purchased first.  

NOTE: there will be a delay between selecting "Print Now" and when labels start printing. This is due to the time required to process the batch through Endicia's label server. Learn more.

What if I decide I do not want to print directly from the READY TO SHIP screen?

Click the Print Later button and your labels will be waiting for you on the READY TO PRINT page.

print_later_enabled.png

What about printing from the ORDERS screen?

You can print labels, pick lists, and/or packing slips from the ORDERS page directly to a printer. However, first make sure your printer settings assign each document type to a specific printer. Learn more about configuring your settings.

To print pick lists and/or packing slips:

From the ORDERS page, select the Pick & Pack button. 

Select the document and/or actions that you wish to take. 

To print labels:

One label at a time: if you have Quick Ship: Saved Selections in place, you can print individual labels in 2-clicks from the ORDERS page. Learn more.

Group of labels: if you have Saved Selections assigned to your orders via Shipping Rules, you can buy and print a group of labels from the ORDERS page. Learn more.

Packing Slips: You can also print Packing Slips along with your labels by checking the box 'Print Packing Slips' in the pop-up box that appears.

BP3.png

ShippingEasy will remember your 'Print Packing Slips' setting when you click the Purchase button..

Does ConnectEasy work with the SHIPMENT HISTORY screen?

You can print labels, customs forms, and/or packing slips from the SHIPMENT HISTORY page directly to a printer. However, first make sure your printer settings assign each document type to a specific printer. Learn more about configuring your settings

Documents can be printed one-by-one or in groups. Learn more about printing from SHIPMENT HISTORY.

How does ConnectEasy work with the READY TO PRINT screen?

Anything printed via ConnectEasy will still be available on the READY TO PRINT page in the "Print Queue". If you need to reprint it in the future, simply select the Reprint option from your "Print Queue". Learn more.

Can I use ConnectEasy to print directly for some output types, but still create PDF files for others?

Yes. Within the PRINTER settings, just click the button for "PDF" for the type of output that you do not want ConnectEasy to print directly.


Comments

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  • Avatar
    Uriel Edwards

    Just a note  when you complete your setup and you go to the printer setup page, in the area where it ask you to "add printer" if you press the drop down box and printer is not visible Hit refresh which still might not make your printer show up. Click on windows start button and click on the "connect easy" application to start it, it will show up on your task bar or in the show hidden icons area. Then go back to SE and hit refresh you should see all your printers then you can assign whatever printer for whatever task "boom" your done. This works for me but not sure if it will work for all.

    Regards

     

  • Avatar
    Jennifer R. [ShippingEasy]

    Thanks so much for taking the time to share this 'best practice' with everyone visiting our Knowledge Base!

    Yes, I think you're onto something here.  If ConnectEasy is not 'connected' or running, then ShippingEasy will not be able to view which printers are connected to your computer.

  • Avatar
    Alexander Wain

    Having issues where the screen shows that the label was sent to the printer automatically, but nothing comes out.  I would have to create the label (print - opens in a new tab) and then print from the browser.  Did something get changed?

  • Avatar
    Shea M. [ShippingEasy]

    Hello Alexander, 

    Thank you so much for reaching out! 

    I've got e a couple of steps that should resolve this! It sounds like ConnectEasy isn't currently up and running. We can confirm this by you following the steps located here. To start, please restart ConnectEasy. 

    The steps that you take will depend on the type of operating system you're using. If using a PC:

    • To restart ConnectEasy: open the Task Manager and view currently running applications. If ConnectEasy is running, end the task.

    If using a Mac: 

    • To restart ConnectEasy: Look in the Menu bar at the top right of your screen. You can also force quit this from the Apple icon in the top left hand corner. Just click on the icon, click on Force Quit, and then select ConnectEasy. 

    Once you've closed the app, please reopen it! 

    You may also need to log into ConnectEasy if you've been logged out. Click here to locate your identifier and passphrase. Once you have this- open up ConnectEasy and select the Log In option. 

    Finally, you'll need to make sure that your printer and computer are configured to your ConnectEasy account. You can do that by following these steps

    If this doesn't resolve the issue, please let us know! 

    Thank you, 

    Shea

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