Follow

How to: Close my Endicia account

Created:   |   Updated:

IMPORTANT:

ShippingEasy will be converting our USPS postage provider to Stamps.com beginning in February. During the conversion process, the information in this article will change.

  • If your account has not been converted to a Stamps.com postage account, please proceed with How to: Close my Endicia account. Learn more about our conversion process.
  • If your account has been converted to a Stamps.com account, please follow the steps under How to: Close my Stamps account.

How to: Close your Endicia Account

IMPORTANT: Need to know before closing your Endicia account

Important! Account closure is permanent. Please read this completely before closing your account.

Check list: before you close your account
  1. Verify and update your contact information on the Endicia account, including the contact name, email address, physical and mailing addresses. Learn more.
  2. Print any online account reports that you need, such as for taxes, accounting, tracking, or record keeping purposes. Learn more.
More information about refunds:

Any remaining postage balance will be refunded back to you. The method of refund depends on how recently you purchased postage and how you paid for that postage.

Last postage purchase was less than 3 months ago:

Credit card: The remaining Postage Balance will be refunded back to the credit card last used to purchase postage.

ACH/Debit: Postage Balance refunds for postage purchased using direct debit from a checking account will be mailed as a check. It is important to verify that the Mailing address on the account is correct prior to closing the account to avoid delays. The check will be issued to the contact name on the account.

Last postage purchase was more than 3 months ago:

If you haven’t purchased postage within 3 months is used the balance refund may be mailed to you in the form of a check. It is important to verify that the Mailing address on the account is correct prior to closing the account to avoid delays. The check will be issued to the contact name on the account.

NOTE: If you have any pending refund requests for postage misprints, the account status changes to Pending Close and will wait until all requests have been processed before closing. Once all refunds have been processed, the account status will change to closed and the unused postage balance is refunded.

If you are unable to log in via the steps below to close the account, please call Endicia support to close the account. Their team is available Monday-Friday 6am- 6pm PST, 1-800- 576-3279 Option 3.

Learn more from Endicia about closing accounts.

How to: Close your Endicia account
  1. Click the POSTAGE AND CARRIERS link in the top right corner of your ShippingEasy account.
    Postage_and_Carriers_in_top_right.png
  2. Click the Show Passwords link under the specific Endicia account to show your Endicia Web Password.
    endicia_passwords.png
  3. Login to Endicia using the Account ID and Endicia Web Password as shown in ShippingEasy.
    enter endicia login info.PNG
  4. As account closure is a permanent, first verify and update if necessary your contact information, including the email address and physical and mailing addresses. Navigate through the following steps to update each:
    • Email: My Account > Update Profile > Contact Information

    • Mailing address: My Account > Update Profile > Physical Address

    • Physical address: My Account > Update Profile > Mailing Address

  5. To proceed with closing your account, go to My Account tab.
  6. Under the Update Profile tab, select the Close Account option.
    close account screenshot.png
  7. Select Continue.
    attention this is closing your account.PNG
  8. Select Close.
    attention select close endicia.PNG
  9. Select SIGN OUT.

How to: Close your Stamps Account

IMPORTANT: Need to know before closing your Stamps account

Important! Account closure is permanent. Please read this completely before closing your account.

Check list: before you close your account
  1. Verify and update your contact information on the Stamps account, including the contact name, email address, physical and mailing addresses. Learn more.
  2. Print any online account reports that you need, such as for taxes, accounting, tracking, or record keeping purposes. Learn more.
More information about refunds:

Any remaining postage balance will be refunded back to you. The method of refund depends on how recently you purchased postage and how you paid for that postage.

Last postage purchase was less than 3 months ago:

Credit card: The remaining Postage Balance will be refunded back to the credit card last used to purchase postage.

ACH/Debit: Postage Balance refunds for postage purchased using direct debit from a checking account will be mailed as a check. It is important to verify that the Mailing address on the account is correct prior to closing the account to avoid delays. The check will be issued to the contact name on the account.

Last postage purchase was more than 3 months ago:

If you haven’t purchased postage within 3 months is used the balance refund may be mailed to you in the form of a check. It is important to verify that the Mailing address on the account is correct prior to closing the account to avoid delays. The check will be issued to the contact name on the account.

NOTE: If you have any pending refund requests for postage misprints, the account status changes to Pending Close and will wait until all requests have been processed before closing. Once all refunds have been processed, the account status will change to closed and the unused postage balance is refunded.

If you are unable to log in via the steps below to close the account, please call Stamps support to close the account at 1-855-608-2677, Monday thru Friday, 6am-6pm Pacific Time and Saturday, 6am-3pm Pacific Time.

Learn more from Stamps about closing accounts.

How to: Close your Stamps account
  1. Click the POSTAGE AND CARRIERS link in the top right corner of your ShippingEasy account.
    Postage_and_Carriers_in_top_right.png
  2. Click the Show Passwords link next to the Stamps account to show your Stamps Username and Password.
    stamps_show_password.PNG
    stamps_copy_password.PNG
  3. Log in to Stamps using the Username and Password as shown in ShippingEasy.
    log_in_on_stamps.PNG
  4. As account closure is a permanent, first verify and update your contact information if necessary, including the email address and physical and mailing addresses. Click on the username in the top right corner and select Manage Account from the drop down.
    stamps_manage_account_dropdown.png
  5. Click Account Settings and select Contact Info:
    Account_settings_Contact_Info.PNG
  6. Confirm that your mailing address, phone and email are up to date.
  7. To proceed with closing your account, click Change/Cancel Plan from the left side menu.
    Account_settings_change_cancel_plan.PNG
  8. Click the link to close your account under your plan description:
    click_here_to_close_stamps_account.PNG
  9. Provide feedback and then click Continue to Cancellation.
    continue_to_cancellation.PNG

You should receive a refund of your postage balance in 6-8 weeks.

 


Comments

Please sign in to leave a comment.




Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing