Follow

Troubleshoot: Error registering my USPS Postage account

Created:   |   Updated:

If you are running into an error when setting up a USPS Postage (Endicia) account, there are a few things that might correct this:

Are you using a post code with a zero "0" in front?

Temporarily replace the zero "0" with another digit for the purposes of account signup. After creating your account, you can update your "Contact Information" and "Billing Information" with Endicia at Endicia.com. We have more information on our Knowledge Base: How can I update my Endicia account billing details?

Does your phone number have any dashes or parenthesis?

Remove all formatting and retry.

Are you using a PO Box?

Use the street address of your post office instead and omit the PO Box. Use USPS Post Office locator to find the street address.

Are you using your company's name?

Use your legal name instead.

 

If you continue to run into errors, feel free to reach out to our Customer Success team.  
  • Paid subscribers will see links to email, call, or chat in the left hand corner in app. 
  • Starter subscribers can email endicia.account@shippingeasy.com

Please provide the following details:

  • Your legal name
  • Your billing address
  • Your phone number

 


Related articles:


Why is my card being declined when I try to purchase postage?
What rates does ShippingEasy offer on USPS shipments?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

Comments

Please sign in to leave a comment.



Community    browse  

COMMUNITY FORUMS
FEATURE REQUESTS

Questions & Answers

Issues & Bugs

Productivity

Partners

Shipping

Inventory

Marketing