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How to: Unsuspend my Stamps postage account

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When a Stamps postage account is suspended, you're blocked from purchasing postage with the account. When this happens, you will see an alert at the top of the ShippingEasy application.

There are a number of reasons your account may be suspended. Find out why your account was suspended. In the end, you're looking for the fastest way to reconnect and get shipping.

In many cases, you can unsuspend your Stamps postage account from within the ShippingEasy application. This guide will walk you through that process.

NOTE: if you're unable to unsuspend your account via these steps, you will need to reset your pass phrase. Take a look at our step by step guide.

To unsuspend your Stamps postage account from within ShippingEasy:

  1. From the top right corner of ShippingEasy, click the POSTAGE AND CARRIERS link.
    Postage_and_Carriers_in_top_right.png
  2. Click the Manage Account link for the Stamps account.
    manage_endicia_account.PNG
  3. Click the Reset Suspended Account button.
    NOTE: this button is only displayed when the account is suspended.
  4. After you click the button, you will see a confirmation message if your account was successfully unsuspended. Keep in mind that a new pass phrase will be set for the account automatically as part of the process of unsuspending the account.
NOTE: if you're unable to unsuspend your account via these steps, you will need to reset your pass phrase. Take a look at our step by step guide.

Time to get shipping!

 


Related articles:

What caused my Endicia account to be suspended?
How to: Locate my Endicia security credentials
How to: Reset an Endicia pass phrase
How to: Reset my Endicia temporary pass phrase from Endicia.com
What do I do if my Endicia account is disconnected?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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