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How to: Unsuspend my Endicia account

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When an Endicia account is suspended, you're blocked from purchasing postage with the account. When this happens, you will see an alert at the top of the ShippingEasy application.

There are a number of reasons your account may be suspended. Find out why your account was suspended. In the end, you're looking for the fastest way to reconnect and get shipping.

In many cases, you can unsuspend your Endicia account from within the ShippingEasy application. This guide will walk you through that process.

NOTE: if you're unable to unsuspend your account via these steps, you will need to reset your pass phrase. Take a look at our step by step guide.

To unsuspend your Endicia account from within ShippingEasy:

  1. Click the SETTINGS tab and then click POSTAGE AND CARRIERS.
  2. Click the Manage Account link for the Endicia account.
    manage_endicia_account.PNG
  3. Click the Reset Suspended Account button.
    NOTE: this button is only displayed when the account is suspended.
  4. If your Endicia account was created by ShippingEasy then the necessary information is in our system to unsuspend the account. After you click the button, you will see a confirmation message that the account has been unsuspended.

    However, if you added an existing Endicia account to your ShippingEasy account, you will be prompted to provide the answer to a challenge question. This challenge question was set when you created the account through Endicia and ShippingEasy does not have this information stored. Type in the challenge answer and click Reset to unsuspend the account.
    NOTE: ShippingEasy accounts created after September 20, 2017 do not support connecting an external Endicia account. Learn more about Endicia.

If you received a confirmation message, then your account has been successfully unsuspended! Keep in mind that a new pass phrase will be set for the account automatically as part of the process of unsuspending the account.

NOTE: if you're unable to unsuspend your account via these steps, you will need to reset your pass phrase. Take a look at our step by step guide.

Time to get shipping!

 


Related articles:

What caused my Endicia account to be suspended?
How to: Locate my Endicia security credentials
How to: Reset an Endicia pass phrase
How to: Reset my Endicia temporary pass phrase from Endicia.com
What do I do if my Endicia account is disconnected?

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