How to: Find my Endicia account details

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ShippingEasy stores your Endicia account credentials in app. This keeps them secure and makes them easy to find.

Use this guide to locate your Account Number, Pass Phrase, Security Challenge Answer, or Internet Password.

  1. From the top right corner of the ShippingEasy app, navigate to the POSTAGE AND CARRIERS page.
  2. On the POSTAGE AND CARRIERS page, you'll see your Endicia account information.
  3. The Account ID (ie Account Number) is readily visible.
  4. To see the rest of your account details, select Show Passwords.
  5. Here you will find all of your Endicia account details, including:
    • Account Pass Phrase
    • Endicia Web Password (ie Internet Password)
    • Security Question Answer (ie Challenge Answer)
    Use this information to confirm your account with Endicia customer support or access your account at 


Related articles:

How to: Log into my Endicia account
How to: Update my Endicia account billing details
How to: Change where Endicia sends my invoices and notifications
How to: Receive notifications when my Endicia postage refunds have been processed
How to: Obtain my Endicia refund and transaction history

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.


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