Find my One Balance Account ID and Password | How To

ShippingEasy stores your credentials, or account information, for your ShippingEasy from One Balance account in-app. This keeps them secure and makes it easy to find.

Use this guide to locate your Account ID, Password, or Security Challenge Answers.

  1. Go to ONE BALANCE AND CARRIERS in the top right corner of the app. 
  2. On the SHIPPINGEASY ONE BALANCE AND CARRIERS page, you will see your One Balance account information.
  3. The Account ID (ie Account Number) is readily visible.
  4. To see the complete One Balance account details, click on Manage Passwords.
  5. Here you will find all of your One Balance account details, including: 
    • Username
    • Account ID
    • Password
    • Security Question Answers (ie Challenge Answer)
    Use this information to confirm your account with customer support or access your postage account.



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