Find my One Balance Account Number and Password | How To

ShippingEasy stores your credentials for your ShippingEasy from One Balance account in-app. This keeps them secure and makes them easy to find.

Use this guide to locate your Account Number, Password, or Security Challenge Answer.

  1. From the top right corner of the ShippingEasy app, navigate to the ONE BALANCE AND CARRIERS page.
  2. On the ONE BALANCE AND CARRIERS page, you'll see your One Balance account information.
    One_balance_accounts_connected.PNG
  3. The Account ID (ie Account Number) is readily visible.
  4. To see the rest of your account details, select Show Passwords.
    One_Balance_Show_Passwords.png
  5. Here you will find all of your One Balance account details, including:
    • Account Password
    • Security Question Answer (ie Challenge Answer)
    Use this information to confirm your account with customer support or access your postage account.

 

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