How to: Turn off customer shipment notification emails

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Buyers love to know when their package is on its way! By default, ShippingEasy will send you customers shipment notification emails after a label has been purchased for their order. However, we also understand that you might have another notification system in place. If you already have a reliable means to confirm shipments with your customers, you can turn off our emails.

To turn off customer shipment notification emails in ShippingEasy:

  1. From any page in your ShippingEasy account, navigate to the SETTINGS page. Under STORE INTEGRATION, click on STORES & ORDERS

  2. Communication settings are managed separately for each store you have integrated with ShippingEasy. Locate the store for which you would like to turn off shipment notification emails. Then click Edit store settings.

  3. From the Store Details page, scroll down to the "Communication" section.

  4. Uncheck the box next to Send Shipping Confirmation.

  5. Scroll down to the bottom of the page and click Save to save the changes.


Related articles:

How to: Start or stop getting copies of my customers' confirmation emails
How to: Send a Shipping Confirmation Email to my customers
When are my shipment confirmation emails sent?
How to: Create a custom Email Template and save it to your store
How to: Assign emails and messages to specific stores


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