How to: Turn off customer shipment notification emails

Created:   |   Updated:

Buyers love to know when their package is on its way! By default, ShippingEasy will send you customers shipment notification emails after a label has been purchased for their order. However, we also understand that you might have another notification system in place. If you already have a reliable means to confirm shipments with your customers, you can turn off our emails.

To turn off customer shipment notification emails in ShippingEasy:

  1. From any page in your ShippingEasy account, navigate to the SETTINGS page. Under STORE INTEGRATION, click on STORES & ORDERS


  2. Communication settings are managed separately for each store you have integrated with ShippingEasy. Locate the store for which you would like to turn off shipment notification emails. Then click Edit store settings.


  3. Under the "Notifications" tab, scroll down to the Confirmation email settings section and uncheck the box next to Send shipment confirmation email to buyer with tracking number.

  4. Scroll down to the bottom of the page and click Save to save the changes.


Related articles:

How to: Start or stop getting copies of my customers' confirmation emails
How to: Send a Shipping Confirmation Email to my customers
When are my shipment confirmation emails sent?
How to: Create a custom Email Template and save it to your store
How to: Assign emails and messages to specific stores

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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