Disable Customer Shipment Confirmation Emails | How To

Buyers love to know when their package is on its way! By default, ShippingEasy will send you customers shipment notification emails after a label has been purchased for their order. However, we also understand that you might have another notification system in place. If you already have a reliable means to confirm shipments with your customers, you can turn off our emails.

Turn Off Customer Shipment Notification Emails in ShippingEasy

  1. From any page in your ShippingEasy account, navigate to the SETTINGS icon. Under STORE INTEGRATION, click on STORES & ORDERS

  2. Communication settings are managed separately for each store you have integrated with ShippingEasy. Locate the store for which you would like to turn off shipment notification emails. Then click Edit store settings.
  3. Under the "Notifications" tab, scroll down to the Confirmation email settings section and uncheck the box next to Send shipment confirmation email to buyer with tracking number.
    notifications_unchecked_confirmation_email_settings.png
  4. Scroll down to the bottom of the page and click Save to save the changes.

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