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What is my plan and current label use?

Created:   |   Updated:

You can view your current plan type and month-to-date label use on the SUBSCRIPTION & BILLING page.

  1. From the navigation menu, click SETTINGS.



  2. Under ACCOUNT SETTINGS, click on SUBSCRIPTIONS & BILLING.



  3. A summary of your subscription and label use is shown within the "Subscription" section.

    To find you current plan:

    Your plan will be listed to the right of Plan Type. The monthly cost of this plan will be shown as well. 

    To find your label use for the current billing cycle:

    On the right you will find a progress bar that shows your Current monthly label use. A month is tracked as a billing cycle from the start of your last payment date. The month will restart on the date noted to the right of Next Payment.

 


Related articles:

What is included in my plan?
When will you bill my credit card?
Overview: SUBSCRIPTION & BILLING page
What am I billed for in ShippingEasy?
Am I locked into this plan?

Comments

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  • Avatar
    Rhonda Dotson Killmon

    I am being billed for Shipping Easy and I cannot even sign in to the site!  I then created another account using the exact same info and it thinks I am a new peson.  I have tried to call on the phone and they just hang up!!  This is extremely frustrating and I'm getting a little tired of paying for a service that I'm not using!!  I am going to request a refund..well, if I can every speak to a real person!

     

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Rhonda - Thank you for posting to our forums. I'm very sorry to hear that you've had such a poor experience. Our team strives to provide a much better experience and I'll be sure that your feedback is received by our leadership team.

    If you ever have concerns about your subscription, you are welcome to email our Billing Team at billing@shippingeasy.com. They can answer questions about invoices and subscriptions.

    Our Support Team is also available for paid subscribers via email. Just email them at support@shippingeasy.com and you'll receive a response within 1 business day.

    Should you still have any concerns, we hope to hear from you soon!

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