ShippingEasy Plan and Current Monthly Label Use | Guide

ShippingEasy offers a range of subscription plans to fit businesses of all sizes. Learn more about available plans.

Each plan includes a limited number of shipments or labels for each billing cycle. The total is the sum of:

  • purchased labels: these are orders that are shipped. Unshipped orders do not count towards label use.
  • drop-shipped orders: these are orders that are marked as shipped. Learn how to mark an order as shipped.

If you exceed your plan's shipment limit for the billing cycle, you will need to upgrade in order to continue shipping. Learn why an account would be automatically upgraded.

To stay on top of your label use, your total shipments for the month can be tracked on the SUBSCRIPTION & BILLING page. If you are not sure what your plan is, this is the place to check for that, too!

To view your current plan type and month-to-date label use:

  1. To upgrade your plan, navigate to the SETTINGS tab from anywhere in your account.
  2. Under ACCOUNT SETTINGS, click on SUBSCRIPTIONS & BILLING.
  3. A summary of your subscription and label use is shown on the Plan Selection tab under the "My Subscription Summary" section.

    s_b_page.png

    To find your current plan:

    Your plan will be listed to the right of Plan Type. The monthly cost of this plan will be shown as well.

    To find your label use for the current billing cycle:

    On the right, you will find a progress dial that shows your Current monthly label use*.

    A month is tracked as a billing cycle from the start of your last payment date. The month will restart on the date noted to the right of Next Payment.

    *As of August 14th, 2019, new ShippingEasy accounts can import FBA shipment volume, for no extra cost. For accounts created before August 14th, 2019 FBA shipment volume will count towards monthly label use. Reach out to ShippingEasy's Customer Success team if you have concerns.

 

If you have problems that require extra assistance, please reach out to our team.

 

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I am being billed for Shipping Easy and I cannot even sign in to the site!  I then created another account using the exact same info and it thinks I am a new peson.  I have tried to call on the phone and they just hang up!!  This is extremely frustrating and I'm getting a little tired of paying for a service that I'm not using!!  I am going to request a refund..well, if I can every speak to a real person!

 

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Hello Rhonda - Thank you for posting to our forums. I'm very sorry to hear that you've had such a poor experience. Our team strives to provide a much better experience and I'll be sure that your feedback is received by our leadership team.

If you ever have concerns about your subscription, you are welcome to email our Billing Team at billing@shippingeasy.com. They can answer questions about invoices and subscriptions.

Our Customer Success team is also available for paid subscribers via email. Just email them at support@shippingeasy.com and you'll receive a response within 1 business day.

Should you still have any concerns, we hope to hear from you soon!

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I really need someone to contact me ASAP! I have been leaving messages to voicemail and received no calls back. I have been charged for this account for months and have not used it! Please call me ASAP at 619-***-****.

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Hi Michelle,

Sorry for the inconvenience, one of our reps has contacted you and is working on the resolution for this.

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Hi I have place a manual order through shopify over an hour ago and now I can't get the order in shipping easy.  Usually it takes a few minutes but never this long.  can you help Please?

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Hello Mimi, and thank you for posting to our support center!

There are a few things that can prevent a Shopify order from syncing to ShippingEasy. We have outlined those in the link below along with suggestions on how to correct any of the associated problems.

Troubleshoot: Syncing Shopify orders

If for some reason you are still unable to resolve your order syncing issue, we would recommend contacting our support directly at issues@shippingeasy.com.

Please be sure to provide your full name, your ShippingEasy account name, and the order numbers that have not syned. One of our Customer Success Advisors will be able to verify your account and assist directly with your issue.

Thank you and happy shipping!

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My orders stopped appearing (woocommerce) yesterday. I had to use shippo. I have even archived and reinstalled my store. Nothing changed. Any ideas?

 

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Hi Revive Hemp Health,

We responded to your post in the other forum (Community - Questions & Answers) so please check there for our response.

Thank you!

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Please get in touch with me asap I want to close my account and I want a refund on my money that was taken out of my bank account because I never use this! I can't figure out how to close it navigate to Support NOTHING!

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Hello Kristy, and thank you for posting to our Support Center.

It looks like you have been in touch with our Customer Experience team today and they were able to cancel your account for you. As soon as they finish resolving your billing concerns, they will reach out to you again.

Thank you.

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I've been using your services for several years, but I don't have a paid account. 

I purchased a USPS label on your website on 6/23.  I typed in the dimensions of my package (30L x 17w x 6h) and was given an incorrect postage amount. The post office in turn returned the package to me. This was not an error on my part and I should have not had to pay for postage twice. The problem is obviously at your end. I typed in the correct dimensions and was given the wrong quote for postage for my package. 

I would like a refund. Who can I contact regarding this matter? 

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Hello DriedFloralShop

Thanks for posting to our forum. We are sorry to hear about the returned package. I have reached out via email to get some more information from you so that we can look into this further.  Let me know if that doesn't come through for some reason.

Thanks!

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Hello,

I responded to your email. I cannot respond back. Mail keeps coming back undeliverable. 

Thanks

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Hello DriedFloralShop,

 

Sorry about that. I've sent another email out. If that fails to send, I did attach a different contact email.  Let me know if there are any issues with that,

Thanks!

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