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What is my plan and current label use?

Created:   |   Updated:

ShippingEasy offers a range of subscription plans to fit businesses of all sizes. Learn more about available plans.

Each plan includes a limited number of shipments or labels for each billing cycle. The total is the sum of:

  • purchased labels: these are orders that are shipped. Unshipped orders do not count towards label use.
  • drop shipped orders: these are orders that are marked as shipped. Learn more.
  • imported shipments: these are shipments imported by the Amazon Fulfillment Network (FBA). Learn more.

If you exceed your plan's shipment limit for the billing cycle, you'll need to upgrade in order to continue shipping. Learn more.

To stay on top of your label use, your total shipments for the month can be tracked on the SUBSCRIPTION & BILLING page. If you're not sure what your plan is, this is the place to check for that, too!

To view your current plan type and month-to-date label use:

  1. From the blue navigation menu, click SETTINGS.
    settings_toolbar.png
  2. Under ACCOUNT SETTINGS, click on SUBSCRIPTIONS & BILLING.
    Account_Settings_-_Subscription_and_Billing.png
  3. A summary of your subscription and label use is shown within the "Subscription" section.

    Subscription_and_Billing_-_Plan_and_Label_Use.png

    To find you current plan:

    Your plan will be listed to the right of Plan Type. The monthly cost of this plan will be shown as well. 

    To find your label use for the current billing cycle:

    On the right you will find a progress bar that shows your Current monthly label use.

    A month is tracked as a billing cycle from the start of your last payment date. The month will restart on the date noted to the right of Next Payment.

If you have questions that require extra assistance, feel free to reach out to our Customer Success team.
  • Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

  • Anyone can post questions in our Community forum and our Customer Success team will be happy to assist.

 


Related articles:

What is included in my plan?
When will you bill my credit card?
Overview: SUBSCRIPTION & BILLING page
What am I billed for in ShippingEasy?
Am I locked into this plan?

Comments

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  • Avatar
    Rhonda Dotson Killmon

    I am being billed for Shipping Easy and I cannot even sign in to the site!  I then created another account using the exact same info and it thinks I am a new peson.  I have tried to call on the phone and they just hang up!!  This is extremely frustrating and I'm getting a little tired of paying for a service that I'm not using!!  I am going to request a refund..well, if I can every speak to a real person!

     

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Rhonda - Thank you for posting to our forums. I'm very sorry to hear that you've had such a poor experience. Our team strives to provide a much better experience and I'll be sure that your feedback is received by our leadership team.

    If you ever have concerns about your subscription, you are welcome to email our Billing Team at billing@shippingeasy.com. They can answer questions about invoices and subscriptions.

    Our Customer Success team is also available for paid subscribers via email. Just email them at support@shippingeasy.com and you'll receive a response within 1 business day.

    Should you still have any concerns, we hope to hear from you soon!

    Edited by Jennifer R. [ShippingEasy]
  • Avatar
    Michelle Kalina Dias

    I really need someone to contact me ASAP! I have been leaving messages to voicemail and received no calls back. I have been charged for this account for months and have not used it! Please call me ASAP at 619-***-****.

  • Avatar
    Matthew F. [ShippingEasy]

    Hi Michelle,

    Sorry for the inconvenience, one of our reps has contacted you and is working on the resolution for this.

  • Avatar
    Mimi Dowd

    Hi I have place a manual order through shopify over an hour ago and now I can't get the order in shipping easy.  Usually it takes a few minutes but never this long.  can you help Please?

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Mimi, and thank you for posting to our support center!

    There are a few things that can prevent a Shopify order from syncing to ShippingEasy. We have outlined those in the link below along with suggestions on how to correct any of the associated problems.

    Troubleshoot: Syncing Shopify orders

    If for some reason you are still unable to resolve your order syncing issue, we would recommend contacting our support directly at issues@shippingeasy.com.

    Please be sure to provide your full name, your ShippingEasy account name, and the order numbers that have not syned. One of our Customer Success Advisors will be able to verify your account and assist directly with your issue.

    Thank you and happy shipping!

  • Avatar
    Revive Hemp Health

    My orders stopped appearing (woocommerce) yesterday. I had to use shippo. I have even archived and reinstalled my store. Nothing changed. Any ideas?

     

  • Avatar
    Melody H. [ShippingEasy]

    Hi Revive Hemp Health,

    We responded to your post in the other forum (Community - Questions & Answers) so please check there for our response.

    Thank you!

  • Avatar
    Kristy

    Please get in touch with me asap I want to close my account and I want a refund on my money that was taken out of my bank account because I never use this! I can't figure out how to close it navigate to Support NOTHING!

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Kristy, and thank you for posting to our Support Center.

    It looks like you have been in touch with our Customer Experience team today and they were able to cancel your account for you. As soon as they finish resolving your billing concerns, they will reach out to you again.

    Thank you.

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