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How to: Update my billing information if my credit card expires

Created:   |   Updated:

If your credit card is approaching it's expiration date, you will want to update ShippingEasy and your shipping providers with your new billing information to avoid any interruption in service.  

NOTE: ShippingEasy bills for monthly subscription fees (plus applicable taxes, if any) and Shipsurance purchases, Endicia bills for postage balance purchases.  Learn more about how you are billed for ShippingEasy's services.
To update billing with Endicia, visit our guide: How to: Update my Endicia account billing details

If the card has already expired, you will be taken directly to the SUBSCRIPTION & BILLING page upon login. You will not be able to use the app until you've entered data for a valid credit card.

It's easy to update your billing information in ShippingEasy:

  1. If the card is not yet expired, go to SETTINGS page from the navigation menu. Then select SUBSCRIPTION & BILLING from the ACCOUNT SETTINGS subsection.


  2. Once on the SUBSCRIPTION & BILLING page, click on the Billing Information tab and select Change Payment Method button.



  3. Add your new information.

  4. Select Save.

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Related articles:


What do I do if my credit card is declined when trying to purchase postage?
When will you bill my credit card?
How does billing work for Shipsurance?
How do I change my billing info for Fedex?
How do I change my billing info for UPS?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat

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