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How to: Upgrade my plan

Created:   |   Updated:

No matter what plan you're on, ShippingEasy allows you to upgrade at any time in just a few steps. Upgrading your plan not only gives you a higher number of labels to print each month, but it can also give you more features on your account like comprehensive reporting and additional forms of support.  Learn more about the differences between each plan

Plan upgrades will take place immediately. We will calculate the prorated amount for the upgrade and charge that amount (plus applicable taxes, if any) on the day you upgrade your plan.

If you upgrade from a Starter plan to a Basic plan, you will be charged the plan amount (plus applicable taxes, if any) immediately and your billing cycle will begin and run every 30 days from the date of your upgrade.

To upgrade your ShippingEasy subscription:

  1. To upgrade your plan, navigate to the SETTINGS tab from anywhere in your account. 

    settings_toolbar.png

  2. Under ACCOUNT SETTINGS, click on SUBSCRIPTIONS & BILLING.



  3. In the middle of your screen, you'll see a blue button titled, Change My Plan. To upgrade, click the link.
    Sub_Billing_change_my_plan.png


  4. On the next screen, select the plan you wish to upgrade to by clicking the Upgrade button at the bottom.

    plans_-_available_plans.PNG
  5. A pop-up box will appear explaining the upgrade pricing in terms of the add-on services your new plan includes. Click Save to complete the upgrade.
    add-ons_pricing.PNG
  6. You may also wish to only select specific Add-ons such as Inventory Management. You can select those options by scrolliong down under the "Available Add-Ons" section.
    available_add-ons.PNG
  7. Select Save 

That's it! Your plan will be immediately upgraded and you can take advantage of the added options right away.

 


Related Articles:

Overview: SUBSCRIPTION & BILLING page
What is my plan and current label use?
What am I billed for in ShippingEasy?
When will you bill my credit card?
How to: Downgrade my plan

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

Comments

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  • Avatar
    Stephanie

    how do i reactivate my account?

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Stephanie, welcome back to ShippingEasy and thank you for visiting our support center.

    We are happy to reopen your account, however, we will need to communicate with you via email during the reactivation process.

    Can you contact our support directly at issues@shippingeasy.com, and let us know the email address your account was previously registered under?

    We look forward to hearing from you.

     

  • Avatar
    Kathy Mazac

    Good evening.  I am a LuLaRoe Consultant and would like to see about changing my account setting to allow for the new integration.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Kathy,

    Thank you for your message!

    I apologize for the delayed response, however, we did already adjust your plan via chat so you should be all set now.  Since you are on a paid plan, I recommend using the links at the top of the app for chat, email, or phone support for the most prompt response.

    For anyone else that is looking to update their existing subscription to the LuLaRoe plan, please email us at billing@shippingeasy.com with your account information and request.  Thank you!

  • Avatar
    Bobbie Sue Hunt

    I have never subscribed to this service and I been charging my account fraudulently since March! I tried calling customer service and they sent open on the weekend....how convenient.

  • Avatar
    Melody H. [ShippingEasy]

    Hi Bobbie Sue,

    I'm sorry to hear an account was opened on your behalf.  I see that your issue has been resolved by our Customer Success Team so you should be good to go now but if not, please let us know.  Thanks!



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