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How to: Change my billing information

Created:   |   Updated:

We know change is ever-present in a business. That's why it's easy to change your subscription and Endicia billing address or method on the fly!

To change your billing information:

  1. Navigate to the SETTINGS tab from anywhere in your account.  



  2. Click on SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS. 


  3. On the SUBSCRIPTION & BILLING page, locate the "Billing Information" section.

  4. Click the Change Billing Information link.



  5. The CHANGE BILLING INFORMATION dialog will appear. Enter your most current billing details. These will be used to bill your ShippingEasy subscription (plus applicable taxes, if any) and insurance purchases.


  6. If you would like to also update your Endicia payment method, which is used to pay for USPS postage purchases, then check the box next to Also use this card for USPS postage purchases.

    NOTE: Endicia billing methods can be updated directly from Endicia.com as well. Learn more. Payment methods for all other carriers must be updated with the carrier directly.
  7. Once your information is complete, click on the Update Billing Information button. 

You're done! 

 


Related articles:

What am I billed for in ShippingEasy?
How to: Change where ShippingEasy sends my invoice
How do I get billed for USPS postage?
FAQs: Postage and Carriers
Why do I see a new credit card saved to my ShippingEasy account?

Comments

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  • Avatar
    Sheldon Charron

    I changed my expired credit card to one that is active and the system keeps saying it's still expired with the old information. So frustrating! Need to get an order out!

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Sheldon - Thanks for posting to our Support Center. I'm sorry to see that you've run into this problem!
    It sounds like you're looking to update your Endicia billing information, which should clear up this error that you receive trying to purchase postage.

    Endicia billing information can be updated through ShippingEasy's Subscription & Billing page, if you check the option to "Also use this card for USPS postage purchases". Do you recall if you checked this option - shown in step 4?

    If this doesn't work, you can also update your Endicia billing information directly at Endicia.com. We provide a step by step guide for this option in this article:

    If you continue to receive this error, you may consider the troubleshooting tips in this article:

    I hope this helps and that you're up and shipping soon.

  • Avatar
    Alison Remy

    I had a shipping easy monthly payment declined today.  I updated my billing information but am still unable to access the tabs to create labels.  Is there a way to make the payment for this months subscription so I can continue to create orders?

  • Avatar
    Melody H. [ShippingEasy]

    Hi Alison,

    Thank you for posting to our Support Center!

    I just took a look at your account and it seems that the charge went through today and you have shipped.  That's great!

    Since you are on a paid plan which includes one-on-one support via email, chat, and phone:   if you have any other questions or issues arise, please contact us using the links at the top of the app for the quickest response.

    For those on free Starter plan, we recommend posting to our Community Forum at https://support.shippingeasy.com/hc/en-us/community/topics

    Hope that helps!

  • Avatar
    mary ogundiran

    I have been trying to update my credit card information as part of my setup process but the page keeps giving me error message either about my address or something else. my bank states its not from them. pls help so I can complete my setup

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Mary, and thank you for posting to our Support Center!

    I'm sorry to hear you are having trouble updating your credit card information. Have you looked through our troubleshooting guide below to see if any of the mentioned scenarios applies to you?

    If nothing appears to apply or help in the link above, due to the sensitive nature of your issue and potential security risks involved, we would recommend you contact our support directly at issues@shippingeasy.com.

    Please be sure to provide your full name, your ShippingEasy account name, and mention your issue updating your credit card. One of our account managers will be able to verify your account and assist directly with your request.

    Thank you!

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