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How to: Change my billing information

Created:   |   Updated:

We know change is ever-present in a business. That's why it's easy to change your subscription and Endicia billing address or method on the fly!

To change your billing information:

  1. Navigate to the SETTINGS tab from anywhere in your account.  



  2. Click on SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS. 


  3. On the SUBSCRIPTION & BILLING page, locate the "Billing Information" section.

  4. Click the Change Billing Information link.



  5. The CHANGE BILLING INFORMATION dialog will appear. Enter your most current billing details. These will be used to bill your ShippingEasy subscription and insurance purchases.


  6. If you would like to also update your Endicia payment method, which is used to pay for USPS postage purchases, then check the box next to Also use this card for USPS postage purchases.

    NOTE: Endicia billing methods can be updated directly from Endicia.com as well. Learn more. Payment methods for all other carriers must be updated with the carrier directly.
  7. Once your information is complete, click on the Update Billing Information button. 

You're done! 

 


Related articles:

What am I billed for in ShippingEasy?
How to: Change where ShippingEasy sends my invoice
How do I get billed for USPS postage?
FAQs: Postage and Carriers
Why do I see a new credit card saved to my ShippingEasy account?

Comments

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  • Avatar
    Sheldon Charron

    I changed my expired credit card to one that is active and the system keeps saying it's still expired with the old information. So frustrating! Need to get an order out!

  • Avatar
    Jennifer R. [ShippingEasy]

    Hi Sheldon - Thanks for posting to our Support Center. I'm sorry to see that you've run into this problem!
    It sounds like you're looking to update your Endicia billing information, which should clear up this error that you receive trying to purchase postage.

    Endicia billing information can be updated through ShippingEasy's Subscription & Billing page, if you check the option to "Also use this card for USPS postage purchases". Do you recall if you checked this option - shown in step 4?

    If this doesn't work, you can also update your Endicia billing information directly at Endicia.com. We provide a step by step guide for this option in this article:

    If you continue to receive this error, you may consider the troubleshooting tips in this article:

    I hope this helps and that you're up and shipping soon.

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