I forgot my password. How do I recover it?

Created:   |   Updated:

When your mind is focused on your business, it's easy to forget little things like passwords. We get it! That's why it's so easy to get help logging back into your ShippingEasy account.

Just follow these simple steps:

  1. From the Log In page, click on the Forgot Your Password? link underneath the Login button.

  2. Enter the email address used for your ShippingEasy account and click Submit Request.

  3. You'll receive an email with the following instructions.

    reset password email.PNG

  4. Click on the link in your email to be redirected to reset password - you'll enter your new password and confirm your new password.

Once you click the 'Reset Password' button, you should be taken to the Login page where you can sign into your account using your new password.


Related articles:

How to: Update my ShippingEasy password
How to: Update my ShippingEasy email login
How to: Change the primary user information on my account
How to: Add an additional user to my subscription
What do I do if I received an email to activate my user account, but the links don't work?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


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