What to do if the link to activate my user account doesn't work?

Created:   |   Updated:

Admin users have the option to add additional users to a ShippingEasy account. When an additional user is created by an admin user, an activation email is sent. This activation emails contains a time sensitive link. So, if you find that the link contained in the activation email is not working, it might be that the link has expired.

In this case, you can resend the activation email with a new, working link.  Just follow these simple steps:  

  1. From the SETTINGS tab, navigate to USERS.


  2. Locate the new user.

  3. Click the envelope icon to the right of the users name.

    NOTE: once a user has successfully setup their login, the envelope icon will disappear.
  4. Have the new user check their email inbox and follow the new link to complete their user setup.


Related articles:

What tools are available to accounts with multiple users?
How to: Set up a new user login
How to: Edit a user in my account
How to: Update my ShippingEasy email login
How to: Change the primary user information on my account

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


Please sign in to leave a comment.

Community    browse  


Questions & Answers

Issues & Bugs