Can I get a refund for Express Mail not delivered on time?

Created:   |   Updated:


Priority Mail Express has a guaranteed delivery date that is based on the shipment origin, destination, and time shipped.

But what happens if your shipment doesn't arrive in this guaranteed time-frame? You should request a refund! Learn more. 


Related articles:

How to: Get a refund for a late Priority Mail Express delivery
What is Priority Mail Express?
Can I send a return shipment via USPS Priority Mail Express?
Can I get a refund on postage for returned items?
What to do if a package is returned due to not enough postage?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
1-512 | Email | Chat


Please sign in to leave a comment.

  • Avatar
    Stan Weinstock

    This information is not correct and the link is not good anymore.  You can not file a claim for an Express "service failure" postage refund online. 

    Here's the current page -

    And here's what is says:

    Priority Mail Express Postage

    • Priority Mail Express® service comes with a money-back guarantee, subject to the standards for this service.
    • You must request a postage (and Sunday or holiday premium fee and/or the 10:30 am delivery fee, as applicable) refund within 30 days of purchase.
    • You must make your request at your local Post Office™.

Community    browse  


Questions & Answers

Issues & Bugs