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FAQs: Migrating from Express1

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This is a publicly archived record of ShippingEasy's migration from the Express1 label server to the Endicia label server.  

When did ShippingEasy migrate from Express1 to Endicia for all USPS services?

In April 2014 ShippingEasy began the process of migrating accounts.  All new ShippingEasy accounts created after April 2014 were opened with two Endicia accounts, rather than an Express1 account. In August 2014, ShippingEasy completed the migration of accounts from Express1's label server to Endicia's label server for all USPS rates and label services.  

Why is ShippingEasy making this change?

To simplify and consolidate all USPS postage under a single provider. Until today, you had to maintain relationships with 2 providers in order to access the best rates for all USPS package types. Going forward, all of your postage purchases, refunds and USPS SCAN forms will be with a single provider: Endicia

What do I need to do?

You need to activate an Endicia Expedited Account (EEA) to replace Express 1 before midnight on August 8th. This will ensure there is no interruption to the expedited rates available via ShippingEasy.

Upon activation of this new Endicia Expedited Account (EEA), your Express 1 account will be closed automatically and a refund of any remaining postage balance made. If you want to deplete your Express1 postage balance before making the change, please do not activate the EEA until that has occurred. In addition, we recommend that you disable the Auto-refill feature for Express1 today to avoid investing more in this account.

Will my rates change as a result?

Absolutely not. The rates will be identical going forward.

Do I benefit from this change?

Yes, for two reasons.

  • 1 provider: Though you will still have 2 postage balances (1 for First Class and 1 for Expedited), you will have one single relationship with Endicia.
  • Account access: Endicia offers customers a login and administrative interface. You have greater access to your account details and history without picking up the phone. And even simple things like changing your credit card or updating an expiration date can be done online 24/7.

What happens to any remaining postage left in my Express1 account?

Express1 will refund any remaining postage balance directly to the credit card they have on file within seven days of opening your new EEA. If you have questions or need to make a change to the credit card details they have on file, please call Express1 directly at: 800-399-3971.

How will I know the Express 1 refund amount?

Upon activating the new EEA, your Express1 account will automatically be closed and the refund due will be calculated. This amount will be listed in your SETTINGS >> POSTAGE AND CARRIERS.  An example:

How do I create my new Endicia Expedited Account?

Fill out the form that displays when you login to ShippingEasy and then click the Register Account button. Or, if you choose to create the account later, go to SETTINGS >> POSTAGE AND CARRIERS and click the Create Endicia Expedited Account  button at the top of the page:

Is there any difference in the features provided in ShippingEasy?

Endicia does have a bug that prevents USPS Pickup Requests from working properly with Priority Mail or Priority Mail Express. Endicia has resolved the bug in their testing environment. They have a release scheduled for September 14th that will move the resolution to production and fix this glitch for all customers. We know Endicia are very apologetic about this product gap. Fortunately they prioritized it and it will be fixed very soon.

What if I have more questions?

You can reach out to our Support Team in the following ways:

  • Paid subscribers, who have already set up their ShippingEasy account, will see links to email, call, or chat above the blue navigation menu in the app.  
  • Anyone can post questions in our Community forum and our team will be happy to assist.

 


Related articles:

How do I request a refund for my Express1 balance?
How can I obtain my Express1 transaction history?

Comments

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  • Avatar
    Sharon Sexton

    Hello -

    What ever happened to this issue? I recall the email noting the change and then another saying - disregard, no change.

    Has there been any migration or are there alternative plans?

    Thanks.

  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Sharon - Thanks for checking in on this.  The migration from Express1 to Endicia was delayed until early August 2014. We will communicate the steps required to consolidate your USPS postage under a single supplier, Endicia, closer to that time. For now, we will continue to offer USPS CPP rates via Express1.

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