Stamps Policy for Cancelling Shipment Labels | Overview

ShippingEasy One Balance is powered by Stamps.com. One Balance allows you to print labels for USPS and UPS shipments.  If you need to cancel a label, the following policies apply to each carrier. Learn how to cancel a label.

USPS from ShippingEasy One Balance

In order to cancel a USPS label for a refund (standard or return) from ShippingEasy, it must have been purchased within the last 28 days and never included on a USPS SCAN form.

Even when you're not able to cancel a USPS label in ShippingEasy, you may be able to cancel it from Stamps.com.

Cancelling a USPS label will send an refund request. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account.

UPS from ShippingEasy One Balance

To recieve a refund for a UPS from ShippingEasy One Balance label, you must cancel the label in the first 30 days after a label is created. Unscanned, cancelled labels will immediately be issued of refund to the Stamps.com account. You do not need to wait for UPS to review.

If the label was scanned or used, no refund will be issued.

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Hello,

I have an order from about a month ago that we cancelled. When would we get a refund on it?

 

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