FAQs: Endicia

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General questions

Setting up my Endicia account

Managing my Endicia account

Problems accessing my Endicia account

Postage balance

Problems buying postage

Billing my postage purchases

Refunds and transactions


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FAQs: Migrating to a single Endicia account


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  • Avatar
    Marilyn Boese
    well, oops, I didn't know that we had two Indicia accounts and put $250 in the account that we would use for First Class and Parcel Select = which we never use, and immediately had to add funds to the Expedited Indicia account to process our typical order, Priority Mail. Can funds be transferred between these two accounts?
  • Avatar
    Jennifer R. [ShippingEasy]

    Hello Marilyn - I'm sorry to hear about the misunderstanding. Unfortunately, we're not able to transfer balances between your two Endicia accounts as the accounts are unique and separate. However, if you will not be using the services of the Endicia First Class account, you can close it for a full refund of the balance.

    We provide additional help with this in the following guide:

    I hope this helps! Please leave a comment if you have any additional questions. Thanks!

  • Avatar
    Tiffany Monson

    If my funds run out on the domestic postage, will the funds from my international postage carry over or be used? Or are these 2 accounts completely 2 separate entities on their own?

  • Avatar
    Jacen P. [ShippingEasy]

    Hello Tiffany and thank you for posting to our support center.

    Because your Endicia accounts are separated for the best rates possible, this means they are also unlinked, making it impossible to transfer funds between them.

    If you happen to add too much postage to one of the accounts, and will eventually use the postage, we recommend you leave the account as is. If you do not plan to use the postage then you can close the corresponding Endicia account for a refund. Then, if you need to ship via those methods at a later date, you can open a new Endicia account of that type. More about this process can be found in the article linked below:

    How to: Refund an Endicia postage balance if I added too much

    I hope this information helps, but please let us know if you have any additional questions or concerns. Thank you!

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