General questions
- What is Endicia?
- What is Automatic Package Verification?
- Are Endicia Pay-on-Use Returns available via ShippingEasy?
Setting up my Endicia account
- How do I open an Endicia account for free?
- What to do about an error registering my Endicia account?
- How do I close my Endicia account?
- What to do if my Endicia account is closed and I need to ship?
Managing my Endicia account
- Where can I find my Endicia account details?
- How do I log into my Endicia account?
- How do I change my Endicia account pass phrase?
- How do I change where Endicia emails my invoices and notifications?
Problems accessing my Endicia account
- What to do if my Endicia account is disconnected?
- How do I fix a suspended Endicia account?
- How do I reset an Endicia pass phrase?
Postage balance
- How do I add more postage to my Endicia account?
- How do I view my Endicia postage balance?
- What happens to my remaining postage balance?
- How do I set up Automatic Postage Refills for my Endicia account?
- How do I raise the maximum postage balance on my Endicia account?
Problems buying postage
- What to do if my credit card was declined when purchasing postage?
- Why can't I buy labels with an exact amount in my account?
- Can I get a refund if I add too much to my Endicia postage balance?
Billing my postage purchases
- How do I get billed for USPS postage?
- How will my Endicia postage purchases appear on my billing statement?
- How do I update my Endicia account billing details?
- What to do if I run into problems setting up ACH billing?
Refunds and transactions
- How do I cancel a USPS label?
- How do I find USPS labels that are eligible for a refund?
- How can I get my Endicia refund and transaction history?
- How do I verify that my Endicia postage refund was approved and deposited?
Related articles:
Overview: Create and print a shipping label
How to: Print letter stamps with DYMO Printable Postage
What is my plan and current label use?
FAQs: USPS SCAN Forms
FAQs: Migrating to a single Endicia account
Hello Marilyn - I'm sorry to hear about the misunderstanding. Unfortunately, we're not able to transfer balances between your two Endicia accounts as the accounts are unique and separate. However, if you will not be using the services of the Endicia First Class account, you can close it for a full refund of the balance.
We provide additional help with this in the following guide:
I hope this helps! Please leave a comment if you have any additional questions. Thanks!
If my funds run out on the domestic postage, will the funds from my international postage carry over or be used? Or are these 2 accounts completely 2 separate entities on their own?
Hello Tiffany and thank you for posting to our support center.
Because your Endicia accounts are separated for the best rates possible, this means they are also unlinked, making it impossible to transfer funds between them.
If you happen to add too much postage to one of the accounts, and will eventually use the postage, we recommend you leave the account as is. If you do not plan to use the postage then you can close the corresponding Endicia account for a refund. Then, if you need to ship via those methods at a later date, you can open a new Endicia account of that type. More about this process can be found in the article linked below:
How to: Refund an Endicia postage balance if I added too much
I hope this information helps, but please let us know if you have any additional questions or concerns. Thank you!