How to: Locate my Endicia security credentials

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You can easily find your Endicia account's information - including your Account Pass Phrase, Endicia Web Password, and Security Question Answer - within your POSTAGE AND CARRIERS settings.

To locate Endicia security credentials:

  1. From any page in ShippingEasy, click on the SETTINGS tab from the blue navigation bar. 
  2. Once you click on the SETTINGS tab, find the link titled POSTAGE AND CARRIERS and click on it.
  3. You'll be taken to a screen similar to the one below. Your Endicia account information will be located in the area to the right of the Endicia logo. 
    NOTE: ShippingEasy accounts created before September 20, 2017 have two separate Endicia accounts: one for International & Expedited shipments and the other for First Class shipments. These accounts have separate login credentials, so be sure that you are referencing the security credentials for the correct account. Learn more about Endicia.
  4. From here, the account information that you can retrieve depends on the way that you first signed up for your Endicia account. If you signed up for an Endicia account:

    Opened via ShippingEasy:
    1. Locate the Show Passwords button in the Endicia area of the screen and click on it. 
    2. In this case, you will see three things: your Account Pass Phrase, your Endicia Web Password, and your Security Question Answer
    3. You can now use this information to access your Endicia account information on their login page.
    Connected an existing account with ShippingEasy:
    NOTE: ShippingEasy accounts created after September 20, 2017 do not support connecting an external Endicia account. Learn more about Endicia.
    1. Locate the Show Passwords button in the Endicia area of the screen and click on it.
      Once you click on this button, you will see a box that displays your Endicia account's pass phrase. You can use this pass phrase to access your Endicia account and find all of your account information.


Related articles:

What is Endicia?
How to: Obtain my Endicia refund and transaction history
How to: Update my Endicia account billing details
How to: Raise the maximum postage balance on my Endicia account
FAQs: ACH Billing


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