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Why can't I track a USPS First Class Large/Flat Envelope shipment?

Created:   |   Updated:

Large Envelopes / Flats are serviced by First-Class Mail, which does not provide tracking on any of their packaging and services.

Difference between First Class Mail and First Class Package

First Class Mail: This service includes a package type called "Large Envelope/Flat".
This is essentially a flat envelope you would use to ship documents. It is the least expensive service you can get with USPS through ShippingEasy and it is not eligible for tracking services. Learn more.

First Class Package: This service includes a package type we refer to as a "Thick Envelope (3/4")".
Often used for padded envelopes, it can be used to ship documents or thin objects that are less than 3/4" thick. It can be a little more expensive, but it does include tracking.

Even though USPS does not include tracking on the very cost efficient First Class "Large/Flat Envelope", they do return an unusable reference number when a label is purchased. We agree it’s confusing to all of us, including your buyers. So, we have hidden it across the board: SHIPMENT HISTORY and Shipping Confirmation Emails will not include this fairly unhelpful number.

 

Simplify your shipping (and save) with ShippingEasy. Start your 30-Day Free Trial.

 


Related articles:

What is a First Class Large Envelope/Flat?
What is First Class Package Service?
What is USPS Delivery Confirmation?
How to: Send a Shipping Confirmation Email to my customers
How to: Create a custom Email Template and save it to your store

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and our Customer Success team will be happy to assist.

ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.


Trial accounts may email or call ShippingEasy's Sales Team.
1-855 | Email

Fully registered accounts may email, call, or chat with our Customer Success team.
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