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How to: Reconnect my Volusion store

Created:   |   Updated:

Volusion follows Payment Card Industry (PCI) security compliance standards which requires their users to update their credentials every 90 days.

If you have recently changed your password within Volusion, your API URL changed also. ShippingEasy uses the precise API URL address to access your orders. If we do not have the correct API URL, then your store will spontaneously disconnect and your orders will stop syncing.  

ShippingEasy cannot connect to your Volusion store until you update the API URL in ShippingEasy.

To reconnect your Volusion store:

  1. From any page in the app, navigate to the SETTINGS page.
    settings_toolbar.PNG
  2. Under INTEGRATIONS, select STORES & ORDERS.
    stores_and_orders.png
  3. From the STORES & ORDERS page, click the "Archived" tab and locate your Volusion store.
    archived_stores_tab.PNG
  4. Click the Activate button next to your Volusion store details.
    volusion_activate.PNG
  5. ShippingEasy will ask you to confirm you want to reactivate the store. Click Yes.
    confirm_reactivation.PNG

Your store is now reconnected and your future orders will sync with ShippingEasy!

If you have missing orders that need to be synced, please contact our Customer Success team:
  • Paid subscribers (Basic and above plans) will see links to email, call, or chat in the upper left corner in app.

  • FREE Starter subscribers can email the date of your oldest unshipped order to issues@shippingeasy.com with a request to sync your unshipped orders.

 


Related articles:

What are API credentials?
Toubleshoot: Syncing Volusion orders
How to use ShippingEasy with Volusion
How to: Remove Volusion orders from ShippingEasy
What is FTP and how does it relate to Volusion Custom Fields?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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