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How to use ShippingEasy with Storenvy

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Storenvy is an awesome platform for selling your products. ShippingEasy has support for receiving your orders from Storenvy and shipping those orders to your customers.

How does it work?

Periodically ShippingEasy will automatically read orders from your Storenvy account and load them into your ShippingEasy account. After you login to ShippingEasy and ship the orders, ShippingEasy will automatically update those orders in your Storenvy account.

How do I configure the Storenvy support? 

A step-by-step guide to installation and configuration of our Storenvy support is available here.

Are all orders sent from my Storenvy store to ShippingEasy?

No. Only the orders that have a status in Storenvy of "Open".

Is the requested shipping method displayed in ShippingEasy?

No, not at this time. The Storenvy software does not provide the customer's selected shipping method to ShippingEasy, but we will add support for it as soon as Storenvy makes it available.

What information is sent back to Storenvy from ShippingEasy?

When an order ships, ShippingEasy will update the order in Storenvy with the tracking number and the carrier name (USPS, UPS, etc.). You can see this information on the order page in Storenvy:

Does the shipping cost get sent back to Storenvy?

No. The Storenvy software does not currently support receiving the shipping cost, but we are interested in adding support for that feature as soon as Storenvy makes it available.

If I combine two orders in ShippingEasy, do both orders get updated in Storenvy?

Yes, the shipment tracking information will be updated in Storenvy for both orders.

Are product options supported?

Yes. In Storenvy product options are supported by creating what Storenvy calls variants. For example, if you have a shirt that comes in three colors, you would enter each color as a variant:

The selected variant will be sent with the order to ShippingEasy and displayed next to the product name:

Can I disable the display of the product options?

No, not at this time - the product variant information from Storenvy will always be displayed in ShippingEasy, regardless of the setting of the Display Product Options checkbox. We are interested in hearing customer feedback on the importance of supporting this feature.

Why is the billing address always shown as the same as the shipping address?

Storenvy does not currently make the billing address available to ShippingEasy, so the shipping address is displayed in its place.

Why is the customer phone number not displayed on the Storenvy order when I look at it in ShippingEasy?

Storenvy does not currently make the phone number available to ShippingEasy.

What happens if I split an order in ShippingEasy?

When you ship the first of the split orders, ShippingEasy will update the order in Storenvy, where it will display as partially shipped. After the last of the orders is shipped, it will display as shipped in Storenvy. 

What happens if I cancel an order in Storenvy?

If the order is on the Orders page in ShippingEasy then it will be removed automatically from ShippingEasy the next time ShippingEasy syncs up with your Storenvy account. 

Does ShippingEasy support a product location (or warehouse or bin) attribute for Storenvy products?

Not at this time. Since support for a product's location is not a standard attribute in Storenvy, we are interested in hearing customer feedback on the importance of this feature.

Does ShippingEasy support a product weight attribute for Storenvy products?

Not at this time. Since support for a product's weight is not a standard attribute in Storenvy, we are interested in hearing customer feedback on the importance of this feature.

Can ShippingEasy send email notifications to my Storenvy customers when their orders ship?

Yes. On your ShippingEasy settings page for your Storenvy store, just check the box for the Send Buyer Shipping Confirmation Email option:

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