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How do I turn off the Shipping Notification in BigCommerce?

Created:   |   Updated:

Both ShippingEasy and BigCommerce provide the option to email your customers after you ship out their packages. If you would prefer to send you notification emails from ShippingEasy, you'll want to make sure that you turn off these emails within BigCommerce to avoid sending two emails for each shipment.

1. Log into your BigCommerce admin account.
2. Go to Setup & Tools, then to Checkout.
3. Uncheck the boxes for the emails you do not want to send to your customers.
4. Save your changes.

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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