eBay Global Shipping Program | FAQs

Orders processed using eBay Global Shipping are handled the same way as a normal domestic order in ShippingEasy. A domestic label and domestic tracking number are generated and once it leaves your hands, you are done.

eBay's Global Shipping Program handles all of the international shipping processes, including the customs information. You pay eBay the international shipping costs while you receive the cost that you request for a domestic order.

How do I create a label for an order in the eBay Global Shipping Program?

  1. Locate the order on the "Order details" page.
  2. With your shipment on the READY TO SHIP page in ShippingEasy you can process the label as you usually would for a Domestic shipment.
  3. Once purchased and printed, ShippingEasy will update eBay with the domestic tracking number. This will prompt eBay to generate a global tracking number, which they will supply to your customers.

Will ShippingEasy email a shipment notification to my customer?

ShippingEasy will not notify your customer when an eBay Global Shipping order has been processed. Sellers should include the following information when notifying customers:

  • Order reference number
  • Customer's name
  • Address of the US shipping center

Can I create a return shipment for eBay Global Shipping orders?

You will not be able to generate return labels for eBay Global Shipping orders. Unlike other domestic returns, this option is not available. USPS only supports shipments originating in the US. Your customer will need to use a local carrier to return a product. We recommend that you clearly state in your return policy that you do not cover international return postage and the buyer will be responsible for all associated costs.

What address will ShippingEasy display for my eBay Global Shipping orders?

On both the order and the packing slip, eBay's Global Shipper warehouse's address will be listed as the shipping address. The final destination (the international address) will be listed as the billing address. 

Are these orders treated as domestic or international shipments?

Although the orders will ultimately be shipped internationally, these orders will be treated as domestic shipments as they are first going to eBay's domestic warehouses.

If you had any rules set up to siphon your international orders prior to using eBay Global Shipping within ShippingEasy, those rules will no longer work.  

How will ShippingEasy update these orders in my eBay store?

When updating your eBay Global Shipping orders, ShippingEasy will update your store with the domestic tracking number. After this, eBay is prompted to generate a global tracking number which they will supply to you. 

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