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How to: Select which order statuses sync from eBay into ShippingEasy

Created:   |   Updated:

ShippingEasy will only sync "Complete" eBay orders. "Paid" orders will always sync; however, you can choose whether you'd like to sync "Unpaid" orders as well. By default, only "Complete" statuses will be configured to sync into ShippingEasy.

"Complete" (and paid) eBay orders will be brought into ShippingEasy with a status of Awaiting Shipment.  

"Complete (Unpaid)" will be brought into ShippingEasy with a status of Awaiting Payment. An eBay order may be "Complete (Unpaid)" when, for example, PayPal is reviewing a payment transaction before approving it.

To select which order statuses sync from eBay into ShippingEasy:

  1. From any where in app, navigate to the SETTINGS tab and under the INTEGRATION section, select STORES & ORDERS.

    settings_stores_and_orders_highlighted.PNG

  2. Under your eBay store information, click Edit store settings.



  3. Under the ORDERS tab, Scroll down to "Enabled Order Statuses". 
    orders_tab.png



  4. Uncheck the box next to Complete (Unpaid) if you do not want unpaid orders to sync. Conversely, check the box if you do want unpaid orders to sync.

  5. Scroll down to the bottom of the page and Save the changes.

 


Related articles:

FAQs: Syncing Orders
How to use ShippingEasy with eBay
How to use ShippingEasy with eBay Global Shipping
How is my eBay order number generated?
Why don't my eBay order number's match?

If you have problems that require extra assistance, feel free to reach out to our team.

Anyone can post questions in the comments, to the left, and the ShippingEasy Customer Success team will gladly assist.


ShippingEasy accounts on a paid plan will find additional resources in the upper left corner in app.

1-512 | Email | Chat

Fully registered accounts may email, call, or chat with our team.
Trial accounts may email or call.

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